Bad return process
I initially had nothing bad to say about Huawei as I purchased a P30 and a Matebook from them with no issues. Devices were fantastic and customer service was good. Delivery was bad, and I don't know why they choose to work with the mess that is DHL but that's another story altogether. My 1 star rating comes from how disappointed I am with their return services. After 2 great devices, I wanted to try a P40 smartphone, but long story short, it turned out to be unusable. You have no idea how many things are indirectly impacted by google services that Huawei and tech people on youtube don't tell you about. I couldn't even use my banking app, diary, order a takeaway or login to my games. Anyway, I kept the phone in perfect condition and returned it within the return window. Everything seemed to go okay. Except I made the return in early December, it was received the next day, but for a month and a half I got no updates and no refund. I chased this up every week and they kept saying I'd get an update within a week. I didn't. My return page still doesn't show that they've received my parcel or that they've began processing my refund. In fact, they somehow cancelled my previous return and opened another return today, and emailed me another return label. What do they expect me to send them??? I have proof that my actual return has already been received by Huawei so I'm not afraid of being scammed, but this is just such a mess and taking ridiculously long. At least make an effort to keep us updated for goodness sake. I have absolutely no problem with customer service; they have been very polite and helpful so far, but the higher ups that are running this whole process are taking the mickey at this point. I've had more efficient returns from actual scammers.