Love the swimwear! but returns are tricky to figure out
Love the swimwear and have purchased many times. Customer Service have always been responsive too. I am a loyal customer. Sadly UK shipping seems to have changed due to DHL changing. Pls be aware returns are by DHL Express outlets but return can be booked for collection from your home however this is not easy navigation and it took a while for me to figure it out eventually. Customer Services did help. Many outlets for Express in UK are scarce at the moment due to WH Smith being taken over (they generally no longer accept DHL) leaving a scattering of express locations all of which if you are unlucky like me mean a 20/30 minute drive each way. Spent a lot of time figuring out how to return on the DHL website, in the end - 'set import country to UK' (top right hand corner) and go down to navigation at bottom of same page to 'contact us'. On that page is a selection for 'arrange a collection' where the Waybill details can be entered. Shame because it's a DHL issue not a Monday issue. Hope this helps anyone else!