Unethical Unflexible Pricing - Designed to incur maximum costs for customers rather than add value
We've used the service for some years. But sadly when it comes to removing usused items from your plan the company forces this to only happen on a once a year basis, without any flexibility. Customer support agents will end threads without confirmation issues are resolved to avoid making these changes. Leading to another year of paying for services not used. It could be very easy to have account managers that help customers get value from the service, and adjust down as sales team's change shape. But sadly support agents are 'computer says no' and will do anything to avoid supporting customers in their aims to reduce spend. Avoid at all costs - and go with a company that's flexible and supportive!