I thought they would be a great long-term business partner. I was wrong.
I did not have the same hidden charge experience that others reported and I do think the value of the services I received was on-par with what I paid. However, they decided to close our office on 26 June and only gave notice on 5 June at 6pm. (If I would have cancelled, they would have required notice of at least 30 days.) Plus, I was informed from multiple sources they kept the building management in the dark about their intentions. If true, this is not an ethical way to do business which is why I am only giving them a one-star rating. Looking at their website, it looks like they actually may have closed a total of 12 locations in the U.S. Frankly, I personally wouldn't trust them enough to engage in an agreement with them again.