If I could give a zero I would
If I could give a zero I would. I purchased the harness in August. This was my 2nd purchase and I was very happy. Second purchase totally awful. After waiting a month a received the harness with the wrong name and a product that I didn't order. Here's where the fun begins. I emailed and explained the problem and many days later I received a reply asking for pictures of the product and the shipping label which I provided immediately. They provided an apology said I would receive the correct product. Waited another month and again received a product I didn't order. Again went back to them and again asked for pictures and shipping labels. Out of the goodness of their heart they have me a 4.00 refund against a 40.00 purchase. I have received emails with lame excuses. Although the product is good I will never purchase from them again. The customer service is awful and they can't seem to get things right. They provide standard answers and is now November and I'm still waiting