Terrible return/exchange policy!!
I bought a large sized sweatshirt & it was great, so good I bought another & that's when it started to go wrong...the 2nd sweatshirt, whilst labelled 'large' was very small. They did exchange, that went well but the 3rd sweatshirt was still too small (still a large, the same as the 1st good fitting one). So this time I asked for a refund. I was told, "you can only exchange or refund once per order." What?!! No amount of emailing would make them budge, just a polite "no." I'm not even sure this is legal in the UK but of course they're not based here. So, be aware, what seems like good service quickly deteriorates...