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美国

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Universal Windows Direct

Garbage

Everything was fine until it wasn’t. They took our deposit and cut into our wall/door frame to inspect for the install, then left visible damage behind. Then went completely silent. At the 6-week mark (when install was supposed to happen), we had to call them, only to be told the job was “undersold” and we’d need to pay double the signed contract price or cancel. No accountability. No communication. No resolution. If we hadn’t called, we’d still be sitting here waiting while they held our money. Complete garbage!

2026-04-17