Scam
Scam ! I have paid for 2 genome kits 2023 and they received the samples the same year (as confirmed on their platform). Whereas 1 kit has been sequenced and the results delivered I am still waiting (over 2 years later) for the result of the second kit. I have contacted them multiple times, no response. I have tried again today and will commence legal action for refund after the 2 weeks deadline I have given them passed. Not expecting a reply obviously. Stay away ! Unless you want to lose your money and never receive any communication or refund. With logistics like these and customer service nonexistent I would not put a lot of faith in the results you receive either...who knows which sample they belong to in the end. Highly unprofessional and a scam...