Apple care : awfull customer service
I’ve had an AppleCare subscription for three years. Everything went perfectly for the first two years. But for the past year, it’s been a total nightmare. It’s impossible to contact them because their phone number—which used to be readily available—is now hidden. Two years ago, AppleCare agents would do their best to help you, even using screen sharing. Now, they make no effort at all, never use screen sharing, and have become very unpleasant. Finally, it must be said that Apple no longer works properly with most common applications : Word, PowerPoint, Onedrive, Excel, Outlook... It is also absolutely impossible to transfer files from an Android smartphone to a MacBook Air. And if you run into problems with these applications, they make no effort to help you (unlike in the past). They simply suggest you contact Microsoft and hang up on you. So, boycott Apple and buy a good Windows computer.