More order needed to the support process.
I appreciate the courtesy given to me during my experience, however it was not timely. There were times when I did not know what was going to been done. Also there were multiple people responding to my concerns which made support seem disjointed and as though there was no order to the support process. Not only I noticed this but other Lymow owners were complaining about the lack of response. If you would give people more information about the process it would be helpful at easing the customer concerns. It took over 45 days to get my situation resolved. It was a quite stressful process to me as a customer. I use to work in sales and I know personally how outstanding support is critical to a company. This was not representative of outstanding customer service. It is however, disappointing given the Lymow product is an incredible achievement in lawn service equipment. I understand that Lymow is a new company and growth and improvement is a natural progression for new companies. But, more order to the support process is needed and will be appreciated by us your customers.