DON’T DO BUSINESS WITH BOB’S
DON’T DO BUSINESS WITH BOB’S, UNLESS YOU HAVE A GOOD LAWYER! This company is an absolute nightmare to do business with. They sell subpar (junk) furniture and engage in deceptive practices to frustrate, stall and keep your hand earned money. They owe me a refund of $1,085.17 for return of a recliner chair that was falling apart within 60 days of purchase. This is the second defective chair in 90 days. Chair was returned after their own repair technician refused to repair it because he claimed it was poor quality & would “fail again”. When I explained that I spent over $1,000 for the chair, he replied “well, you did purchase it at Bob’s Discount Furniture”! He then went on to explain that he had been doing furniture repair for almost 40 years, works on Lazy Boy and other quality furniture, and knows junk when he sees it! Although their chair has already been picked up, I have yet to receive a dime back from them. Instead, they issued a partial refund for only $225 to my bank card, then cancelled it. I have now had multiple phone conversations with their customer support team, which by the way is in Guatemala, have been put on hold for extensive periods, hung up on, insulted, and after 40 minutes on the phone today, they now have the records so screwed up that I feel a lawsuit might be the only way to recover my money! I just wanted a comfortable chair to enjoy my retirement in.I did not sign-up for all this drama, frustration, & Bob’s false & deceptive business practices, which appear to be designed to cheat hard working folks out of their money!