Excellent communication.
I had to reach out to ask about the warranty regarding the light, as one of the 3 I purchased wasn’t holding a charge any more. Isabelle guided me through some steps to make sure the havie lamp was actually defective (which I thought was silly I think I would know). Turned out I simply had a defective cable and I really was wrong :/ Isabelle was very sweet, had very quick responses, did her job perfectly and remained professional when I confirmed it was my error (I was embarrassed I didn’t check a new cable before emailing haha). Honestly the best experience and they would have sent me a new light no hesitation if I really was having an issue with my lamp. 5 ⭐️