Give detailed information, follow instructions and don’t open multiple tickets
Provide as much and detailed information/pictures/video in the initial email as possible. Make sure logs are uploaded through the app too if relevant. First response took 3-5 business days, which was informed in the initial automatic reply due to increased tickets, but got same or next day replies after that Issue was resolved and got a replacement mower. It was shipped out within 7-10 business days with FedEx.