Good quality, but very poor shipping and customer service
I ordered the Outlander Cape in Black from them. Now, while the item was great quality, it was absolutely nightmarish to get it. I paid extra for express shipping, and when after the 5 days passed I emailed customer service, I was told they were late on my item because they ran out of black fabric and would be sending me my item within the week. When I emailed them after the week had passed, and I didn’t hear from them, I was told by CS that they were still out of black fabric. I was offered a refund for the express shipping (which i took) and told that I could get my cape done in red (which i refused). So I waited around two more weeks, and was told the item would be shipping within days and I would be getting an email telling me so. When another week passed without news, I emailed them again and I was told that my cape had to be recalled for quality control. Then, finally, after over a month of waiting when it should have been there in less than a week, my item was finally shipped to me. Not even delivered, just shipped. I was very patient with them but the final straw is when I had to pay $20+ in customs when I was told that specifically because of all the hassle of getting this item, shipping would be free. Linnennaive customer service offered to send me a free item for my troubles and then they never did. Since getting my item was such an (expensive) ordeal, I am not going to order from them again, which is a shame because the cape is great quality and very well made.