Ridiculous customer service
I placed an order at the beginning of September for a dress in size 38. It was beautiful but I thought one size bigger would be slightly better so I returned that order and placed another one for size 40. As I was going on holiday I paid for express shipping (€15 as opposed to €5 for standard) so the dress was supposed to be delivered in 3 business days. I heard nothing about the order and went on holiday. The same day the dress had been due to arrive, I received the refund for the first one. After multiple days had passed since placing the second order, I looked to contact Maison 123. There are no contact options on the international site so I got in touch via Instagram. Despite giving my second order number, I was told my order had been returned and refunded. This went back and forth for some time (there was only one response per day) with me explaining that I was getting in touch about the second order and the respondent saying there wasn't a second order placed (Paypal records showed differently). This went as far as the respondent telling me that my "supposed" second order number didn't even match Maison123's order number sequencing (even though it clearly did match the sequencing of the first one) and that the screenshots of the confirmation email I was sending did not contain Maison123's logo (even though it did). In the end I filed a claim through Paypal and only once I told the respondent this did I get a response that I was being refunded (clearly no issues with the order number then). All of this has left a very bitter taste in my mouth about the brand as a whole and I will no longer be purchasing anything from them. Maison123 would benefit from spending more on customer service and IT systems instead of social media influencers.