Excellent Customer Service
I have built several ROKR wooden models including the Pinball Machine, Space Shuttle, Gift Factory and several smaller kits. I really felt challenged and enjoyed each and every one of them. I usually take several weeks to build each model working only a short period each day to get maximum enjoyment and also get it put together the way the instructions say to do it. If I work too long at one time I tend to make mistakes. The main reason for writing this review is because I just started the Dream Coffee Factory and while doing the first electrical test the sound failed. This is the first time ever that I have had a problem with one of their kits. I sent an email to Robotime customer service about the problem and the testing procedure I used and they responded to my email within less than 24 hours asking me to verify my shipping address. Then they followed up the next day with an email telling me the replacement parts were on the way and the following day I receive another email with the tracking number for the shipment. The package is coming from China so I am now waiting but am very impressed with their customer service so far.