We had quite a backorder
We had quite a backorder. But we were told about that and still wanted to wait for our delivery. Unfortunately, though, the Berkey was shipped to the wrong address and is now in Florida while we are in New Hampshire. A young lady called me when she got my email and admitted to the mistake humbly. So, mistakes happen. I can't give a review on the product (yet), but was very impressed with the follow up regarding the delivery problem. I would order from your company again simply because of that phonecall.