Hi James,
We’re sorry that the lead time on the Berkey Crown was longer than expected during the COVID-19 pandemic. There was a worldwide shortage of product delivered to Berkey resellers as they do not sell direct, so we are glad you were able to accept a substitute.
We provided regular updates about the status of your order and offered a full refund if you were unable to wait. We were happy that you decided to wait and we provided a discount for the inconvenience.
If there is anything we can do to regain your confidence, please contact our customer support department at 770-889-2533. We would love to talk about it.
Sincerely,
RainHarvest Systems