I just read the reviews from the many…
I just read the reviews from the many customers affected by Lazada's poor response and low service level. I am currently facing a similar situation of waiting for my item to be picked up for return and each time I called, they had said the same thing that the matter has been escalated for "investigation" and to be patience. It's coming to 2 weeks now and the item has been waiting to be picked up for return. I have always trusted Lazada to be reliable and a good shopping online platform. I hope they will give me the benefit of the doubt. I will have to escalate this issue to the various social media and alert all my followers to highlight my poor experience with Lazada if they fail to provide me the help and protection as their long time loyal customer.