Inflexible and limited
The reason for this lower rating for this particular massage app is two fold. 1) the app is not detailed enough or flexible enough to allow you to discuss time frames, or options etc. Once they line you up with a masseuse you don’t have the ability or opportunity to choose from any others who might want the job, if you don’t like who they chose for you plus you can’t cancel without losing your money. . You are limited to whomever they select for you. The app in general is just not very flexible. 2) second, their customer service is pretty terrible. Not helpful at all or accommodating and definitely not customer oriented. If you wish to change the time, even if the masseuse agrees to it, they will charge you $75 for any changes. If you don’t like who they chose for you and want to cancel you get billed the entire amount. It’s just very inflexible and the customer service is poor at best.