Online retail arbitrage into the weeds...
I ordered an item that appeared out of stock or no longer available for many plumbing supply stores that GoVets said was "in stock". I thought I got lucky. Sorta. Unlucky, really. The order languished for nearly two months without update. I enquired, the status immediately changed to "in stock" when I requested a full refund (you can't claim an administrative fee for offering a product that doesn't exist). Support claimed there was a supplier, but I pressed for said supplier since every other plumbing supply vender was unable to get it (they wouldn't elaborate why, just that it was proprietary info). I was finally told I would get a refund within 7-10 business days. It is beyond that now with still no refund. Further contact via online chat feature got me an excuse, further 5-7 business days to resolve. Unacceptable. I pushed back for a manager or I would escalate externally with credit card and BBB. That got me my refund, and promptly, finally. Seems like the huge delays in processing refunds are a feature to hold onto money a little bit long at the expense of doing the right thing. I'm sure this place is great when they can get it from a supplier immediately. But if there's burp along the way, GoVets is less than professional in dealing with it.