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Tyffani Cox

美国

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CANDY CLUB

I signed up and chose to have mostly…

I signed up and chose to have mostly sweets. Which should have been taffy’s and chocolates. I received all sour candies in which I had given other people as I have severe acid reflux and can’t eat sour candies. I paid $50/mo for two months. Each month I was sent the same thing...sour candies. I then reach out and ask them for replacement orders with the correct choosing and not sour candies, or an refund for both months as this is not the candies subscription that I chose or subscribed to. They did not respond back, instead they cancelled my subscription box and gave me no refund or no replacement boxes. This is VERY poor service! I expected my email to be responded to and my order to have been what I subscribed for. If they can not offer certain things then don’t advertise it or offer it. Period. I would not recommend, mainly because of how my issue was handled on their end...no communication or effort to fix the issue, they just cancel peoples service.

2020-08-07