Experience, what experience
Funny, Duotts is asking me to rate my experience and so far I did not receive the part I ordered (charger for an e-bike C29). Charger lasted only 18 months. I have to puchase a new one at 49 Eur. So bad product but I have no option than to buy a new one. Charger is completely sealed so cannot repair it unfortunately. Please Duotts make an effort to build a protective box with screws for your charger enabling us to try a repair before throwing it away and spending more money. Beside the service seems effective as they asked details re my bike to send me the correct charger. I'll see if it reaches me or not and how fast. I will then rate "my experience".