DUOTTS is a technology company that specialized in high- performance electric two-wheelers, which brings a new revolution on our commuting tools!
以上内容由商家自行提供，未经平台核实。Duotts（duotts.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 174 条用户评价，属于车辆与交通分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 55% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers consistently highlight the exceptional value for money, powerful motor performance, and the exceptionally smooth, comfortable ride provided by their reliable electric bikes during daily commutes. Many enthusiastic buyers also praise the dedicated customer support team for being exceptionally responsive, friendly, and genuinely helpful when addressing questions or quickly arranging necessary replacement parts. Some reviewers were not happy with frustrating issues regarding damaged components, slightly misaligned parts, or unexpected manufacturing defects discovered upon delivery. A few people also experienced unhelpful customer service responses, slow communication channels, or ongoing difficulties when trying to resolve various mechanical problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The bikes are excellent. After two years I only needed to replace a relatively cheap motor controller. The customer service is also great! They won't left you on your own when you have a problem with your bike. P.S. Thank you Lumi for your help with a controller :)
bought my duotts c29 and am delighted with it.fast delivery and packaged well.i had a small quirey which was dealt with by email with joy.response was fast and efficient. i recommend buying from this company and will use again
I buy recently a C29 Pro bike and it works within normal parameters. I'm excited to drive this bike. Cusotmer services excelent information provide to me. Quality of materials are strong.
Bought my duotts c29 around year ago and love it to bits. Done 3000miles and counting its actually got me out exploring again and taken me places id never attempt on foot or a normal bike. Been to arran 2 times with it and that includes the cycle to the ferry 10 miles away and back and didnt feet tired from it but it has helped me lose weight and if i ever have any need for assistance the customer service team is an email away and always quick to reply and happy to help. The value for money is unbeatable really good quality for next to nothing compared to other bikes in the same specs. I upgraded my brakes with their own hydraulic system and they are an upgrade id recommend because the cable brakes are just that cable operated lol i think they sell them already with the hydraulic kit fitted now so they are constantly improving it aswell
My DUOTTS bike started falling apart after just one year. The chain rusted badly, wires came loose, a pedal fell off, parts broke, and eventually the bike stopped working altogether. DUOTTS refused to replace any of the parts and demanded another €30. Based on my experience, the build quality and customer service are extremely disappointing. I would strongly advise others to think twice before buying a DUOTTS bike.
Hello,We are sorry that this experience did not meet your expectations, and we are also sorry to hear that your bicycle developed a fault after a period of use. We understand your concerns about repair costs. According to our warranty policy, your order is now outside the warranty period, so we are currently unable to replace the parts free of charge under the warranty. However, we still hope to assist you in resolving the issue as much as possible. Our customer service team has also applied for a special discount offer for you, hoping to help you reduce repair costs and restore your bicycle to normal use as soon as possible. Thank you for your past support of DUOTTS and for leaving your valuable feedback. We will pass your comments on to the relevant team and continue to improve our products and services. DUOTTS Customer Service Team
Great bike I ordered the DUOTTS C29 Electric Bike, and I couldn't be happier! It rides beautifully, feels well-built, and the overall quality seems excellent. Highly recommended!
I had a very positive experience dealing with Joy from DUOTTS customer service. She was kind, helpful and patient throughout the process, and I really appreciate the time and effort she put into assisting me with my issue. Good customer service makes a big difference when you're dealing with a problem, and Joy was always polite and willing to help. Thank you, Joy, for your assistance and support!
Hello,Thank you very much for your recognition and support!❤️ We are delighted to hear that you are satisfied with your DUOTTS bike and our service. Your appreciation and encouragement motivate us to continuously improve our product quality and service. We wish you happy riding and hope you enjoy every journey! DUOTTS Customer Service Team
Its my second c29 first one i drove 15.000km new one broke after 100km but they send new peddle assist sensor under warrenty
Hello,Thank you very much for sharing your experience and for your recognition of DUOTTS! Your satisfaction is our greatest encouragement. We also appreciate your positive feedback on our after-sales service. We always strive to provide reliable products while assisting our customers promptly with any issues they encounter during use. We will continue working hard to improve our product quality and service to bring a better riding experience to more customers! DUOTTS Customer Service Team
Bought a C29-L .Fast Shipping, good quality and quick reaction from the customer service.
I recently purchased an e‑bike from Duotts and the overall experience was excellent. The ordering process was smooth, the communication was clear, and the delivery arrived within the expected timeframe. The customer service team responded quickly to my questions and provided helpful updates throughout the process. The bike itself matches the advertised quality and performance. I appreciate the reliability and transparency — highly recommended.
Good products for the price, and very responsive and attentive customer service. I had to replace a part under warranty and received all the support I needed.
Hello, Thank you very much for your appreciation and support! We are delighted to hear that you are satisfied with the value for money of DUOTTS products and our customer service. We are also pleased that we could provide timely assistance and successfully resolve the issue when you needed replacement parts under warranty. Your positive feedback is the greatest encouragement for us. We will continue to strive to provide timely, professional, and attentive service to every customer. Thank you for your trust, and enjoy your rides! DUOTTS Customer Service Team
Fantastic bike at a fantastic price. Great service on the one time I needed advice. Couldn't be happier.
Hello, Thank you very much for your appreciation and support! We are delighted that you are satisfied with the quality and price of your DUOTTS bike, as well as our service. Providing timely advice whenever you need assistance is a top priority for us. Your satisfaction and encouragement drive us to continuously improve our products and services. Thank you for your trust, and happy riding! DUOTTS Customer Service Team
I ordered the S26 model via duotts.com. For a long time I only saw the status "label printed", which made me a little nervous, considering the fact that I paid by card. However, I received the bike within 1 week of ordering. To this day, I have not received an invoice for the goods. After assembling the bike, I wanted to inflate the wheels and on the front wheel I discovered damage to the spokes, one spoke was torn off and bent. The lower part - the mother was somewhere in the wheel frame. So I filled out a complaint protocol on the duotts website and wrote an e-mail, where I included photos of the damage in both conversations. The answer was that they would send me a new spoke and that I should replace it. Should I have a brand new bike repaired at my own expense? Is this how they want to establish themselves on the European market? I suggested that they send a new front wheel and collect the damaged one, or that I withdraw from the purchase contract and get my money back. They don't want to accept this, they still insist on sending a new spoke for the wheel.
Hello,We are very sorry for the unpleasant experience we brought you during the purchase and after-sales process. We take the issues you reported regarding the product and other matters very seriously. In order to accurately understand your order situation and the entire after-sales process, and also to facilitate our further verification of the specific issues, please send your order number, purchase information, and photos or videos of the relevant issues to our after-sales customer service email: [email protected]. After receiving your information, we will further verify the relevant situation and assist you in handling the subsequent issues according to the actual circumstances. We also hope that through further communication, we can understand the problems that occurred during this after-sales process and do our best to provide you with a reasonable solution. Thank you for your feedback.🌹 DUOTTS Customer Service Team
Product line well inline of what im interested of. Much bike for my money. Best recommendations💥👍🏻
They are really helpful and they help you with all of your questions
Hello, Thank you very much for your appreciation and support! We are delighted that our customer service team was able to assist you and patiently answer your questions. Your positive feedback is the greatest encouragement for us, and we will continue to strive to provide timely, professional, and friendly service to every customer. Thank you for your trust, and enjoy your ride! DUOTTS Customer Service Team
I am very sattisfied with Duotts bike and also cusomer service is very fast and friendly
Hello, We are delighted to hear that you are satisfied with your DUOTTS bike and our customer service. Providing high-quality products alongside timely and friendly after-sales support has always been our goal. Your encouragement means a lot to us; we will continue to strive to improve our products and services to ensure an even better riding experience for you. The DUOTTS Customer Service Team
Needed help getting a new lock. Customer service was truly helpful.
Ordered a C29L e-bike from Duotts. Shipping from Poland to Sweden hit some delays and rough handling on UPS's end (customs holds, a bit of cosmetic damage on arrival), but that was down to the carrier, not Duotts. Their customer support (shoutout to Joy) was responsive throughout, quickly sorted a replacement charger after a mix-up and worked with me on resolving the shipping damage. Good experience overall once things got moving. Bike itself is great.
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