DUOTTS F26
Hi, Does anyone know how to get insurance for Duotts f26 L1e low-powered moped/ebike?
关于 Duotts
数据更新- 网站
- duotts.com
- 分类
- 车辆与交通
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 82 条评价
- 差评回复率
- 55%（24/44 条）
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商家自述
DUOTTS is a technology company that specialized in high- performance electric two-wheelers, which brings a new revolution on our commuting tools!
以上内容由商家自行提供，未经平台核实。Duotts靠谱吗？
Duotts（duotts.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 174 条用户评价，属于车辆与交通分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 55% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers consistently highlight the exceptional value for money, powerful motor performance, and the exceptionally smooth, comfortable ride provided by their reliable electric bikes during daily commutes. Many enthusiastic buyers also praise the dedicated customer support team for being exceptionally responsive, friendly, and genuinely helpful when addressing questions or quickly arranging necessary replacement parts. Some reviewers were not happy with frustrating issues regarding damaged components, slightly misaligned parts, or unexpected manufacturing defects discovered upon delivery. A few people also experienced unhelpful customer service responses, slow communication channels, or ongoing difficulties when trying to resolve various mechanical problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Bought a bike that nearly killed me
Bought a bike that nearly killed me. Zero accountability. I bought the Duotts C29 and the build quality was shockingly bad from the start. Cheap components, poor assembly, and it showed almost immediately. It led to two accidents caused by direct mechanical failures – hydraulic brake failure and a rear axle defect. I have an official mechanic’s report confirming these are life-threatening defects. This is not my opinion. This is a professional technical assessment. When I contacted Duotts, they acknowledged the defects in writing. Then reversed their position and refused to honor the warranty. Their idea of a “resolution” is forcing me to keep a bike that a mechanic has officially declared life-threatening – and only paying warranty compensation if I agree to do so. I either keep a defective, dangerous bike or get nothing. That is not a resolution. That is coercion. No consumer should be forced to keep a product that has been professionally confirmed as a safety hazard. Their support tactic is simple: delay everything. Responses take days or weeks, every reply just kicks the problem further down the road. It feels completely deliberate. I had to pause my Klarna payments and fight through a formal dispute process just to get basic consumer rights respected. Still no refund. Still no resolution. Do not buy from this company. The product is dangerously low quality, the after-sales support is non-existent, and when something goes wrong – and it will – they will not take responsibility even when they have admitted fault in writing and a mechanic has formally documented the safety hazard.
Duotts fraudulent and deceptive advertising
Duotts fraudulent and deceptive advertising. I received an email offering various discount coupons depending on the Duotts e-bike model. In my case, I was interested in the E26 model, where the coupon offered €300 off. I followed the link provided and realized that not only was it a lie, but the discount was the same for all models. It is important to understand that I documented what happened and sent an email to the email addresses provided on the website and to the email address that sent me the supposed fraudulent discounts. To date, I have not received any response, as would be expected from someone who commits fraud. This is more than evident that this is yet another Chinese company that lives off scams and deceiving customers, and the main point here is: if they lie and defraud customers so easily, my question is simple: what will happen when customer support is needed? If Duotts lies and defrauds even with a simple discount offer, imagine what would happen if we had a problem like with an e-bike. It's simply regrettable that these companies can lie, defraud, and live off schemes and cheating without any consequences.
Purchased a DUOTTS C29 E-bike a few…
Purchased a DUOTTS C29 E-bike a few weeks ago and very pleased with it so far. Quality overall seems good and it performs very well. Had an issue with the rear light, it stopped working after a few days. I contacted customer support by email and received a new light and lead within a week. Shows excellent customer support. Highly recommend.
Bad customer service
Bought a c29 from amazon and found much to like about the bike, particularly at the price point. However, after about 9 mths the motor burnt out and I needed to invoke their warrenty. Unfortunately, despite repeated emails I just got standard replies which were no help. Eventually, I went back through amazon, who first informed the company had come off their platform, and then that they were no longer answering emails. Fortunately, amazon themselves refunded the purchase price in full, but I cannot recommend Duotts because of their failings.
battery replacement
I was forced to replace my 3 years old battery in my C29 bike. However I needed batery with 5 pins connector and noone could help me. I asked duotts, sent them all necessary information and just 2 days after order placement got the replacement battery. It was very positive expirience.
Excellent bike and wonderful customer…
Excellent bike and wonderful customer service as I purchased a charger by mistake, Miya helped me with my refund which was very straight forward.
C29 - Motor Blew on 2nd ride out !
Bought the C29 - arrived within a few days. Had it professionally assembled by an experienced cycle mechanic. On only my second ride out the motor packed in - totally ! I was in a remote location & it took 2 hours to push and ride it manually to get back to where I could get reception to summon assistance. Immediately contacted Customer Services & their response suggests I may have a battle to get them to honour my contractual consumer rights. Up until that time I was quite impressed with the bike but to spend so much money on something and have it break down in less than 50 miles with questionable Customer Service after care is simply not acceptable
Duotts delivered a defect part not taking responsibility
Duotts delivered a front fork with a screw being stuck to it. The threading inside the screw hole was damaged/defect from the production. Because of that I can't install the headlight or the front fender. I went to a local repair shop with the problem and they couldn't remove the screw either. They said that it's possible to drill a new bigger hole on top of the existing one, milling away the screw and the existing thread and after that putting in a new thread in the hole. They didn't recommend doing that because of the risk in damaging the strength of the front fork as well as it's probably more expensive than getting a new front fork. Duotts seems to not want to take responsibility for delivering a defect product, not wanting to replace with a new front fork. Such a disappointment.
Problem solved. Very good service.
I had a problem with the malfunction on my C29 display, I contacted customer services (Miya, Amy and Ruby) at Duotts explaining the problem, what I'd done to try and remedy it and sent a short video showing the problem, I received a swift reply explaining that they accepted the display was faulty and informed me that a replacement would be shipped, I received this shortly afterwards and the problem was solved. A very professional customer services.
Good company provide strong bikes with…
Good company provide strong bikes with good support after sale.
DUOTTS C29 MAX : komfort, relax
I am absolutely satisfied with the company DUOTTS. There was some shipping damage, but the way they handled it was truly five-star. I received support throughout the entire process—from sending the replacement part to the repair itself. The bike is fantastic (C 29 MAX). I’m sure that if I ever replace this bike, the next one will also be a DUOTTS. 🚴♂️⭐
Very bad experience with this company.
Very bad experience with this company. I received defective hydraulic brakes, which meant my bicycle had no working brakes and I could not use it safely. Because of this, I had to repair the bike myself and pay around 800 SEK for the repair. I contacted the company several times and sent the receipt as they requested, but they took a long time to respond and did not properly address the problem. Instead of solving the issue and compensating the repair cost, they sent another product without my agreement. Customer service has been very disappointing and the communication was poor. I would not recommend buying from this company.
Don't buy this bike.i have so many…
Don't buy this bike.i have so many issues with this bike , pedal assist is not working since 4months, horn and front light also not working and now I am facing E07 display,I mailed them lot of time but they didn't reply me .they sent me only cables but I changed cable but still has the same issues. it just 14th months old.
Excellent service!
Honestly, I have to say that duotts shows a great assistance service, the bike is good, the assistance also, what else do you need?
Worse company to purchase an electric…
Worse company to purchase an electric bike from, purchased the F20 on Dec 19 of last year, didn’t get a tracking number so I filed with PayPal,I dealt with Amy from US-Duotts and she got me to drop the PayPal complaint indicating that a label had been generated but that Fedex had not picked it up, it’s one thing to generate a label and another to have the shipper pick up the unit, one week later I finally saw movement from California.I received an inferior bike than what was advertised,no adjustable front fork and a cheap headlight with a rear shock that didn’t function from the get go. Still communicating with Amy sending pics and videos and screenshots of situation and all I got was a lot of bs. Worse customer support ever encountered from a company.Their so called two years warranty is of no use, never got the advertised fork, never got a replacement shock all I got is a defective and inferior product from what is advertised. Do not buy any of their bikes or you will end up with a dud bike without warranty. And a customer representative that will lie and lie until basically you give up.
Duotts !!! 1st Class
Duotts and their staff are a breath of fresh air. Nothing is a problem and their after care service is brilliant. Lovely people to deal with and their products are very good and competitively priced. We need more of good honest suppliers like Duotts.
Bad delivery signature should be required on all deliverys
They used FedEx as shipping company FedEx delivered bike halfway between the street and door box in plain view of street as it was over a certain amount they should have got signature of course it was stolen FedEx is a customer of DUOTTs not me first they ignored my videos on their internal web email then their email server blocked my emails when I did get through they refuse to make a claim with FedEx I would not buy a bike from them
Amazing customer support and a great…
Amazing customer support and a great product (C29 Max) 👍🏼
I recommend it I received the new stand thanks
I recommend it I received the new stand, thanks
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