Worse company to purchase an electric…
Worse company to purchase an electric bike from, purchased the F20 on Dec 19 of last year, didn’t get a tracking number so I filed with PayPal,I dealt with Amy from US-Duotts and she got me to drop the PayPal complaint indicating that a label had been generated but that Fedex had not picked it up, it’s one thing to generate a label and another to have the shipper pick up the unit, one week later I finally saw movement from California.I received an inferior bike than what was advertised,no adjustable front fork and a cheap headlight with a rear shock that didn’t function from the get go. Still communicating with Amy sending pics and videos and screenshots of situation and all I got was a lot of bs. Worse customer support ever encountered from a company.Their so called two years warranty is of no use, never got the advertised fork, never got a replacement shock all I got is a defective and inferior product from what is advertised. Do not buy any of their bikes or you will end up with a dud bike without warranty. And a customer representative that will lie and lie until basically you give up.