A great and powerful bike with great…
A great and powerful bike with great company support.
关于 Duotts
数据更新- 网站
- duotts.com
- 分类
- 车辆与交通
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 82 条评价
- 差评回复率
- 55%（24/44 条）
是 Duotts 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
DUOTTS is a technology company that specialized in high- performance electric two-wheelers, which brings a new revolution on our commuting tools!
以上内容由商家自行提供，未经平台核实。Duotts靠谱吗？
Duotts（duotts.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 174 条用户评价，属于车辆与交通分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 55% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers consistently highlight the exceptional value for money, powerful motor performance, and the exceptionally smooth, comfortable ride provided by their reliable electric bikes during daily commutes. Many enthusiastic buyers also praise the dedicated customer support team for being exceptionally responsive, friendly, and genuinely helpful when addressing questions or quickly arranging necessary replacement parts. Some reviewers were not happy with frustrating issues regarding damaged components, slightly misaligned parts, or unexpected manufacturing defects discovered upon delivery. A few people also experienced unhelpful customer service responses, slow communication channels, or ongoing difficulties when trying to resolve various mechanical problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
The service and the bike is good hope…
The service and the bike is good hope to make it better in the future as my suggestion to make it easy to add second battery to c29 so make ride longer
Great seriousness and professionalism
Unfortunately, the bike's motor broke after a year. At the same time, I was very impressed with Duotts's professionalism. I didn't have much hope of finding a solution to my problem. I wrote to customer service, and within a few hours, I received a reply, starting a daily dialogue. After the requested checks, the operator (Molly) told me they would send me a new motor. She even explained that there would be a slight delay due to the seven-day national holiday. I received the new motor within 15 days! I am extremely satisfied with both the replacement and the constant assistance I received. I found them to be very professional and reliable.
Duotts 回复2025-10-25
Hello, Ugo Orlandi. Thank you very much for taking the time to share your experience with us! 💞 We're delighted to hear that the motor issue was successfully resolved and that you were satisfied with our after-sales service. If you have any questions or suggestions, please feel free to contact us at any time: Email: [email protected] English Hotline: +48 570 700 789 Wishing you happy riding and a life filled with joy and vitality! Best wishes. DUOTTS Team
The bike has worked really well
The bike has worked really well during a long time running 40 km daily all year in tough Swedish conditions.
Duotts 回复2025-10-23
Hello Fredrik Wikefeldt, It’s amazing to hear that your bike is performing so well, even under Sweden’s tough weather conditions, and that it’s been your reliable companion for 40 km rides every day! 👏 If you have any questions or suggestions during your rides, please feel free to reach out to us anytime: Email: [email protected] English Service Line: +48 570 700 789 We wish you joyful rides every day — DUOTTS will always be with you! 🚴♂️ Best regards, The DUOTTS Team
Great customer service.
Duotts 回复2025-10-21
Hello, George. Thank you very much for your positive feedback! We are pleased to provide you with satisfactory service. If you have any questions or suggestions during use, please feel free to contact us at any time: Email: [email protected] English Hotline: +86 48 570 700 789 Wish you a happy ride and all the best.🌈 Best regards, The DUOTTS Team
Excellent bike for the price
Excellent bike for the price, fast delivery, great customer service, granted the bike doesn't have hydraulic brakes but really thats such a silly thing to expect for the price. Would maybe also like if the speeds of the bike were correlated to motor effort instead of top speed but quaint, for the price I cant complain.
Duotts 回复2025-10-15
Hello Janik Friend, We’re very glad to hear that you’re satisfied with the bike’s performance, delivery speed, and our customer service.😇 Thank you as well for sharing your valuable feedback — we’ve forwarded your suggestions to our technical team, and they will carefully consider them in future product updates and improvements. If you have any further questions or suggestions while using the bike, please don’t hesitate to contact us: Email: [email protected] English Service Hotline: +48 570 700 789 Thank you once again for your trust and support in DUOTTS. With our best regards, The DUOTTS Team
Very good company
Very good company. I thoroughly recommend. Martin from Germany
Duotts 回复2025-10-13
Hello Martin, We are thrilled to see that you are satisfied with our products and services, and we sincerely appreciate your willingness to recommend us. This is the greatest encouragement and motivation for us! 😘 If you have any questions or suggestions during your use, please feel free to contact us at: Email: [[email protected]](mailto:[email protected]) English Customer Service Hotline: +48 570 700 789 Wishing you a joyful life and smooth, enjoyable rides! 💕 — The DUOTTS Team
Best bike is ever had
Best bike is ever had. And way cheaper then any competitor. Also great customer service. Got a minor problem and got help immediately. 10/10
Duotts 回复2025-10-13
Hello Daan van der Laan, We are delighted to see that you are satisfied with the performance and price of your bike, and we sincerely appreciate your recognition of our customer service. What touched us even more is that you chose to trust us and showed patience when encountering a minor issue. If you have any questions or suggestions during your use, please feel free to contact us at: Email: [[email protected]](mailto:[email protected]) English Customer Service Hotline: +48 570 700 789 Wishing you smooth and enjoyable rides every time! 🚴♂️✨ The DUOTTS Team
Great Support Service
Although a cheap bike i think it's worth of buying and i will buy again
Duotts 回复2025-10-08
Hello, Johnny Blade. Thank you so much for your positive review of our bikes! We're glad to hear you found our products excellent value and are willing to buy again. This is a huge encouragement for our team. 😎 If you have any questions or suggestions, please feel free to contact us at any time: Email: [email protected] English Hotline: +86 48 570 700 789 Happy riding! 🚴♂ Best regards, The DUOTTS Team
Excellent experience
Excellent product. Fast delivery. Very helpful customer service. 100% recommended to anyone
Duotts 回复2025-09-29
Hello Derek, Thank you so much for your warm feedback 💖 We feel very happy and fortunate to have earned your recognition. Your support is truly the driving force that keeps us moving forward. If you have any questions or suggestions while using the product, please feel free to contact us through the following: Email: [email protected] English Service Hotline: +48 570 700 789 We hope our product will continue to accompany you and bring you relaxing, joyful riding experiences 🚴♀️✨ Best regards, The DUOTTS Team
Top I got some problem and their…
Top I got some problem and their assistance was really great! thank you
Duotts 回复2025-09-25
Dear David Cre, Thank you very much for your patience and understanding when the bike experienced issues. We are very happy to have been able to assist you, resolve the problem, and ensure you have a positive experience. 💕 We are committed to providing high-quality products and services to each of our customers. If you encounter any issues or have any suggestions during use, please feel free to contact us through the following methods. We will do our best to assist you: Email: [email protected] English Customer Service Hotline: +48 570 700 789 Thank you again for your feedback, and we wish you all the best. Kind regards, DUOTTS Customer Service Team
Customers service
I have an E26 still under warranty, 720 km on it, and for about ten days I haven't been able to use it because the battery won't charge. I don't know if the problem is the battery itself or the charger. I only know that customer service responded unprofessionally, asking me to take a video and then take the transformer to a professional to have its voltage tested. I find this situation ridiculous. Not being able to use a bike still under warranty and having to fix the problem myself, at my own expense. Everyone was thorough and helpful until they were supposed to sell it, but now they've only gotten a few vague, inconclusive responses.
Duotts 回复2025-09-16
Hello Stefano, First of all, we deeply apologize for the poor shopping experience you’ve had. We fully understand that when a problem arises with your bike, it can be frustrating and inconvenient, and we know you want it resolved as quickly as possible. Regarding the charging issue, there could be multiple causes, and voltage is one of the important indicators to determine whether the battery or charger is faulty. This helps us more accurately identify the issue so that we can offer you the best solution. Our customer service team has been actively following up on your case and has already sent you the necessary parts. Once you receive the items, if the issue persists, please don’t hesitate to contact us, and we will do our best to assist you in resolving it. We greatly value each customer’s experience and are always committed to providing the best service possible. Thank you again for your understanding and patience, and we look forward to you enjoying your bike as intended soon. 💕 Best regards, DUOTTS Customer Service Team
Good quality bike
Good quality bike. Good power. Best customer service
Duotts 回复2025-09-13
Hello, Sabbir H. Sourov, We're delighted to see that you're satisfied with the quality and performance of your bike. It's also our honor to provide you with excellent customer service. 😎 If you have any questions or suggestions during use, please feel free to contact us at any time: Email: [email protected] English Customer Service Hotline: +86 48 570 700 789 Wishing you a happy and successful life. 💕 Best wishes, DUOTTS Customer Service Team
I now truly trust this…
I now truly trust this manufacturer/assembler. It is simply a reliable company that builds functional bikes at low prices. As far as I’m concerned, their after-sales service is fast and efficient. They have always provided me with a satisfactory answer. I recommend their bikes, which in my experience offer the best value for money, to anyone who is not necessarily looking for a very high-end model.
Duotts 回复2025-09-18
Hello Roméo Audemard, Thank you so much for your trust and support for our DUOTTS brand! 💞 We always strive to provide each customer with products that not only offer great value for money but also ensure peace of mind. Hearing your recommendation really gives us a lot of motivation! We will continue to work hard! If you have any questions or suggestions during use, feel free to contact us through the following methods: Email: [email protected] English Helpline: +48 570 700 789 We wish you a wonderful and enjoyable experience every time you ride! 🚴♂️💨 Warmest regards, DUOTTS Customer Service Team
Super fast and reliable warranty…
Super fast and reliable warranty assistance, high quality product, thanks all Duotts team for everything.
Duotts 回复2025-09-13
Dear Customer, Thank you so much for your wonderful feedback on our DUOTTS products and services! We're absolutely thrilled to hear that you're happy with our warranty support and product quality 🥳. If you have any questions or need assistance during your usage, feel free to reach out to us anytime: Email: [email protected] English Customer Service Hotline: +48 570 700 789 Thank you again for your trust and support. Wishing you enjoyable rides ahead! 🚴♀️ Best regards, The Duotts Customer Service Team
A functional bike for every desire
A functional bike for every desire. Great for leisurely rides and perfect for outings. Powerful and responsive motor. An excellent purchase for the price.
Duotts 回复2025-09-10
Dear Francesco Dipace, We are thrilled to hear that this bike meets your needs, providing you with a pleasant experience whether you're enjoying a leisurely ride or going on an outing. We are also very proud to offer you a bike with a powerful and responsive motor, making each of your rides full of fun. ✨ If you have any questions or suggestions during your use, please feel free to contact us anytime via the following channels: Email: [email protected] English hotline: +48 570 700 789 Wishing you enjoyable rides, and we look forward to hearing more of your feedback! 🥂 Best regards, DUOTTS Customer Service Team
The best so far
Easy and fast communication with the helpful service team. Great products!
Duotts 回复2025-09-04
Dear Customer, Thank you very much for your high praise for our customer service and products! 😎 We are pleased to provide you with fast and efficient support, and your satisfaction is our greatest motivation. If you have any questions or suggestions during use, please feel free to contact us at any time: Email: [email protected] UK Customer Service Hotline: +48 570 700 789 Thank you again for your support and wish you a happy life. 🌻 Best regards, DUOTTS Customer Service Team
Correct
Correct! 100% recommended!
Duotts 回复2025-09-04
Hello, Tomcsyk Erik, Thank you so much for your high praise and 100% recommendation! 💯✨ We’ve always been committed to providing the best products and services, and it truly warms our hearts to know you're satisfied with your experience! If you have any questions or suggestions during your usage, feel free to reach out to us anytime: Email: [[email protected]](mailto:[email protected]) English Hotline: +48 570 700 789 Once again, thank you for your support, and we hope every ride brings you joy and freedom! 🚴♂️ Best regards, DUOTTS Customer Service Team
I had a good experience
Duotts 回复2025-09-10
Hello, Mursalin Khan. We're so happy to hear you had a pleasant experience! 🥳 We're committed to providing excellent service and support to every user. If you have any questions or suggestions, please feel free to contact us at any time: Email: [email protected] English Hotline: +48 570 700 789 Happy riding and all the best. Best regards, DUOTTS Customer Service Team
Quick answer and good customer services…
Quick answer and good customer services Thank you 😊
Duotts 回复2025-09-04
Hello, MARSEEL ALAWEEL, Thank you so much for your recognition! 🥳 We are thrilled to hear that you are satisfied with our service. We are always committed to providing efficient customer support and ensuring that each customer receives timely assistance and response. If you encounter any issues or have suggestions while using our products, feel free to contact us anytime via the following methods: Email: [[email protected]](mailto:[email protected]) UK Customer Service Hotline: +48 570 700 789 Once again, thank you for your support, and we look forward to your continued interest in our products and services. Wishing you a wonderful day! 🥂 Best regards, DUOTTS Customer Service Team
Fiido
Engwe Bikes
Varun
CDON Danmark - Nordens største markedsplads!
Onesport
Hitway
O Otd
Aurzen