Reviewers had a great experience with this company. Customers consistently highlight the exceptional value for money, powerful motor performance, and the exceptionally smooth, comfortable ride provided by their reliable electric bikes during daily commutes. Many enthusiastic buyers also praise the dedicated customer support team for being exceptionally responsive, friendly, and genuinely helpful when addressing questions or quickly arranging necessary replacement parts.
Some reviewers were not happy with frustrating issues regarding damaged components, slightly misaligned parts, or unexpected manufacturing defects discovered upon delivery. A few people also experienced unhelpful customer service responses, slow communication channels, or ongoing difficulties when trying to resolve various mechanical problems.
Hello, Piotr Jozef,
We’re so glad to hear that you like our bike and that we could provide friendly and fast service for you 😘. Your satisfaction is our greatest motivation, and we truly appreciate your support.
If you have any questions or suggestions during your usage, feel free to contact us anytime through the following:
Email: [email protected]
English customer service hotline: +48 570 700 789
Once again, thank you for your trust, and we wish you happy cycling! 🚴
DUOTTS Customer Service Team
Duotts F26, The strongest... The fastest... In a word, the best!
Thank you, Amy, for following up on my case.
I'm very pleased with your responsiveness; I was able to get back on my bike very quickly
to go on the rides I was looking forward to.
Congratulations again for your professionalism!
Rest assured of the success of your Duotts F26. This is the second time someone has asked me during my rides
if I'm happy with your product.
And without hesitation, I loudly proclaim my satisfaction every time I ride the Duotts F26.
Yours faithfully.
Take care.
Christophe.
Duotts 回复2025-08-28
Hello, CHRISTOPHE CARRE,
Thank you so much for your enthusiastic feedback! We are delighted to hear that you were able to get back on your bike quickly and enjoy the rides you’ve been looking forward to. 😎
We also greatly appreciate your kind words about Amy. She always goes above and beyond to provide great service to each customer, and I’m sure she’ll be thrilled to hear your recognition and thanks.
Your feedback is incredibly important to us, and your satisfaction is what drives us to keep improving. We hope the Duotts F26 continues to accompany you on many more wonderful rides.
If you have any questions or suggestions during your usage, feel free to contact us anytime via:
Email: [email protected]
English Customer Service Hotline: +48 570 700 789
Once again, thank you for your support. Wishing you many joyful rides and good health ahead! 💕💕
Best regards,
DUOTTS Customer Service Team
I have purchased the N26 from duotts.
Absolute beast of a bike! I love it! I do however feel i have to take the bike to a shop to have a look over it as i can hear some ticking within the gears as i cycle.
The motor instantly kicks in and cuts off at 15mph as i live in the UK.
Do not be afraid to order from duotts as they have a warehouse in haycock so i received my bike in 3 working days! 😁
The team have been very helpful in emails and text messages on WhatsApp. Thank you so much Molly and keep up the great work to the rest of the team
Duotts 回复2025-08-27
Dear Customer,
We are glad to hear that you love your N26 bike! Regarding the ticking sound in the gears, we recommend taking the bike to a shop for a check-up to ensure everything is in optimal condition. We are also always here to assist you. 💖
Thank you for your recognition of our fast delivery and service, and especially for your support of Molly and the team! We will continue to strive to maintain high-quality service.
If you encounter any issues or have suggestions during use, feel free to contact us via the following:
Email: [email protected]
English Customer Service Hotline: +48 570 700 789
We wish you happy cycling and all the best. 🚴✨
DUOTTS Customer Service Team
Super after sales service, Amy super nice and helpful really happy
Duotts 回复2025-08-27
Hello, Mattia Celoria,
We are very happy to hear that you are satisfied with our after-sales service, and we greatly appreciate your kind words about Amy. She will be thrilled to see your feedback! 🥳
If you encounter any issues or have any suggestions during your use, feel free to contact us anytime. We are always ready to assist you and ensure your experience is as smooth as possible. You can reach us via:
Email: [email protected]
English Customer Service Hotline: +48 570 700 789
Thank you once again for your support and trust. We wish you happy cycling! 🚴♂
DUOTTS Customer Service Team
I have had two engines burn out on me, and there is a chance it can happen if you go uphill with it. It cannot fulfill what it was invented for. I do not recommend it.They want to sell me a new engine after this, which will have the same issue.You will constantly be going to the service with it.I haven't even driven it for 1000 km.
Duotts 回复2025-08-19
Dear Customer,
First of all, we sincerely apologize for not fully meeting your expectations, and we truly appreciate your patience in providing feedback. 💖
We completely understand the issues you've encountered during use and are eager to assist you in resolving them. Regarding the motor, our website clearly states that the maximum climbing ability is 30 degrees. This means that using the bike on steeper inclines can cause the motor to bear excessive load, potentially leading to damage. We understand that in real-life usage, it's often difficult to avoid steep inclines and other less-than-ideal conditions, so we are more than happy to further discuss solutions to ensure a smoother experience for you.
While warranty services are typically voided in such situations, to ensure your satisfaction with your purchase, we are willing to offer you a discount to help resolve the issue. We genuinely hope to reach a solution that satisfies you.
We always encourage customers to read the product instructions carefully before purchase and to follow the recommended usage guidelines to avoid similar issues in the future.
Thank you for your understanding and support. If you have any further questions, please feel free to contact us at any time.
DUOTTS Customer Service Team
Amy has been dealing with my cases with Duotts for more than a year now. She is extremely professional and very kind in her approach. I have recommended duotts to 5 of my friends and they are equally satisfied by the bike, its technology and customer support . Wishing Amy and Duotts the best.
Duotts 回复2025-08-18
Hello, Raufun Ridwan,
Thank you very much for your and your friends' recognition of our DUOTTS bicycles! Amy has always been committed to providing the best assistance to every customer, and she will be very touched to see your affirmation. 💕
Thank you for recommending Duotts. We will continue to work hard to improve our products and services to ensure that you and your friends have a better experience!
If you have any questions or suggestions during use, please feel free to contact us via the following methods:
Email: [email protected]
English Service Hotline: +48 570 700 789
We sincerely wish you and your friends smooth journeys, lives, and work every day! ✨
DUOTTS Customer Service Team
Great experience with duotts .
By using months still Duotts support team helps a lot and sending the parts .
💙 💙 💙
Recommend for daily use special food delivery 6 8 hour daily use .
Duotts 回复2025-08-18
Hello, SANNAN KHALID,
We are delighted to be able to help you with your bicycle issues. The DUOTTS customer service team is always here to support you! 💙💙💙
Thank you for recommending our electric bicycles, especially for their excellent performance under the high-intensity use of daily and food delivery. It really makes us very happy!
If you have any questions or suggestions during use, please feel free to contact us via the following methods:
Email: [email protected]
English Service Hotline: +48 570 700 789
Wishing you smooth and enjoyable trips and deliveries every time, and a life filled with sunshine! 🌟
DUOTTS Customer Service Team
I love Doris ,she is best ever she always quick in response and ready to help anytime
Duotts 回复2025-08-08
Hello, Daniel Michael,
Thank you for your kind words! 🥳
Doris has always been committed to providing timely and thoughtful assistance to each customer, and we are truly warmed by your feedback.
If you have any questions or suggestions during your use, feel free to contact us anytime:
Email: [email protected]
English Customer Service Hotline: +48 570 700 789
Thank you for your trust and support! 🚴♀️💫
DUOTTS Customer Service Team
I bought a Duotts C29 electric bike last month and delivery was very quick - within a few days. The bike is absolutely superb for the price and a joy to ride. The components appear to be very good quality too, apart from the mudguards which are very flimsy, but that is a very small fault.
Duotts' customer service is second to none and after contacting them a couple of time with questions and with an issue I had with the seat post screw being too tight and also with fitting the hydraulic brakes, they responded very promptly and they also refunded me £21,.00 towards the costs I incurred in taking the bike to a bike shop to have the work done. What amazing customer service!
My experience with Duotts has given me confidence and peace of mind that they will honour any warranty issues that may arise in the future, and I cannot be happier with the bike or how they have dealt with me.
Superb 5 star service - well done Duotts!
Duotts 回复2025-08-08
Hello, Mr. Simon Hammond,
Thank you so much for your detailed feedback! 🥳
We are absolutely thrilled to hear that you love your C29 electric bike! It’s great to know that you're enjoying your riding experience, and we also truly appreciate your kind words about our customer service team. We’re very happy to have been able to assist you!
Regarding the mudguards, we’ve taken note of your feedback. As they are made of plastic, they may be a bit fragile. We’ll collect more feedback from other customers and continue improving our products to ensure a better experience for everyone.
If you have any further questions or suggestions during your use, feel free to reach out to us anytime:
Email: [email protected]
France Local Hotline: +33768121708
Wishing you happy cycling and good health every day! 🚴♂️💨
DUOTTS Customer Service Team
Everything went wrong parts not working being passed every were but nothing being done emails not answered and still waiting for some sort of recognition that there is a problem with the there so called customer service never again
Duotts 回复2025-08-06
Dear Customer,
First of all, we sincerely apologize for the difficulties you've encountered while using our products/services. Please rest assured that we are committed to providing high-quality customer service and timely technical support.
In order to assist you as quickly as possible, we have been unable to verify your order details through the Trustpilot platform. To ensure we can provide effective support, kindly send your order information along with the purchase platform details to the following contact:
Email: [email protected]
English Hotline: +48 570 700 789
Once we receive your information, we will immediately verify the situation and check if there has been any misunderstanding. Our goal is to do everything possible to resolve your issue and provide you with a satisfactory service experience.
Thank you for your understanding and patience. We look forward to assisting you. 💖💖
Best regards,
DUOTTS Customer Service Team
Dear Customer,
Thank you so much for your five-star review! 🌟 We are truly delighted and encouraged by your review! "Simply the best!" Your support and recognition mean so much to us.
We are always committed to providing every customer with high-quality products and a simple, seamless experience. If you have any questions or suggestions, please feel free to contact us at any time:
Email: [email protected]
English Customer Service Hotline: +48 570 700 789
Thank you again for your valuable review. We wish you every day filled with joy and happiness! 💖
Warm regards,
DUOTTS Customer Service Team
The best after sales service. I specially wanted to mention Amy ( after sales manager) she is been so supportive to resolve the issue and I'm very thankful to her ❤️ . Great experience.
Amandeep kaur.
Duotts 回复2025-08-05
Dear Amandeep Kaur,
Thank you so much for sharing such a warm review! 💞
We are truly delighted to have been able to provide you with satisfactory after-sales service. Amy has always been very dedicated, and knowing that she was able to help resolve your issue will surely make her very happy. Your support is the driving force behind our continuous improvement!
If you encounter any issues or have any suggestions during your use, please feel free to contact us anytime through the following methods:
Email: [email protected]
English Customer Service Hotline: +48 570 700 789
Once again, thank you for your trust and support. We wish you enjoyable cycling ahead. 🚴♂✨
DUOTTS Customer Service Team
Amazing the C29 DUOTTS is a game changer, life changing. I can get out do my shopping, goto ⛱️ highly recommend buying one. Costs pennies to charge up. true FREEDOM! ❤️
Duotts 回复2025-08-05
Dear Daniel Wormald,
Thank you for sharing your wonderful review! 🥳
We are thrilled to hear that the C29 DUOTTS has brought you such a positive experience. It is truly our honor to provide you with a sense of real freedom!
Your recommendation means a lot to us, and we will continue to work hard to deliver high-quality products and services, helping more customers enjoy a convenient and free lifestyle.
If you have any questions or suggestions during your use, please feel free to contact us anytime through the following methods:
Email: [email protected]
English Customer Service Hotline: +48 570 700 789
We wish you enjoyable cycling and look forward to continuing to provide you with an excellent experience! ❤️❤️
DUOTTS Customer Service Team
I want to give my real opinion, apart from compliments and such, I have bought from this company twice. The first time I bought an f26 model and it had two minor flaws, but overall it was acceptable and I was satisfied with the ride and overall quality of the bike. The beautiful design of this model also had a positive effect on me, but unfortunately my bike was stolen. But these positive points made me order the same bike model from this company again. The second time the bike arrived and there were no problems. It is possible that there are small problems during the delivery. The second time the LCD of the bike was broken, but I want to say this. The support team works well and is always responsive because when you make a purchase online, problems may arise, as happened to me, but the support team is always responsive and solves the problems and if necessary, they send you replacement products. This was something that happened to me and I wanted to tell everyone.
Duotts 回复2025-08-05
Dear Meysam Heydarpour,
Thank you for taking the time to share your valuable feedback!💖
We're delighted to hear that you were satisfied with your first experience with the F26 model. Despite some minor issues with your initial purchase, it's truly a privilege to see you choose to trust us again. We understand that online purchases can be subject to imperfections, but we're pleased to know that our customer service team was able to assist you promptly and ensure your purchase was a complete success.
If you have any future questions or suggestions, please feel free to contact us. We're always here to help:
Email: [email protected]
Service Hotline in France: +48 570 700 789
Thank you again for your support and understanding. We wish you every ride filled with joy and freedom! 😎 ✨
DUOTTS Customer Service Team
I am waiting for an issue to be resolved.
They have responded positively and have informed me part is on the way.
I will await this arriving and edit review with a higher or lower score dependant of course on the part actually arriving or not.
At the minute they are very proactive in getting the issue put right.
Note: The issue has been resolved in a very satisfactory manner.
I cannot fault the customer service.
Thank you.
Duotts 回复2025-07-31
Dear customer,
Thank you for your feedback. We take your experience very seriously and are committed to providing excellent service to every customer. We understand that effective communication is crucial to resolving issues.
Regarding the front motor issue you mentioned, we were unable to find your order information on the Trustpilot platform. To resolve your issue as quickly as possible, please provide your order number or other relevant information and contact us directly using the following contact information.
English Customer Service Hotline: 48570700789
Email: [email protected]
Once we receive your information, we will verify the situation as quickly as possible and proactively provide a solution.
Thank you for your understanding and patience. We look forward to resolving your issue as soon as possible. 💌
DUOTTS Customer Service Team
Nice service when there was a problem there was quick comunication to solve the issue.
Duotts 回复2025-07-24
Hello, Dimitrios Kyrgos,
Thank you very much for your support! 🎉
We are happy to provide you with timely help and communication when problems arise, ensuring that you can solve your problems smoothly. We always put customer satisfaction first, and your feedback is very important to us, which motivates us to continuously improve the quality of our service.
If you have any questions or suggestions during use, please feel free to contact us at the following methods:
Email: [email protected]
English service hotline: +48 570 700 789
Thank you for choosing us, and look forward to continuing to serve you in the future! 💪✨
DUOTTS customer service team
They do not publish or volunteer their UK address. Their address does not seem to be anywhere on their website. All UK businesses are usually required to state their trading or head office address on their website.
There was a company with companies House called DUOTT HOUSE, with an accommodation address of Dept 302, 43 Owston Road, Carcroft, Doncaster, DN6 8DA. But this company was dissolved on July 31, 2012.
Duotts 回复2025-07-16
Dear customer,
Thank you for your feedback.💖
First of all, I fully understand your concerns out of caution. Here, I would like to clarify that we are a Chinese company, not a British company. Although we have a shipping warehouse in the UK, it is only used for order delivery and is not our business or headquarters address.
We are well aware that online shopping may be worrying, but please rest assured that we are a legitimate company and all transactions are strictly monitored and protected by the platform. Your purchase behavior will be protected by the platform security to ensure the security of your information and transactions.
If you have any other questions or concerns, please feel free to contact us at any time through the following methods:
Email: [email protected]
UK service hotline: +48570700789
Wish you all the best and look forward to providing you with more help!
DUOTTS customer service team
Great customer service. From ordering my bike (S26) it arrive within 2 days. Very well packaged in the box. Easy to assemble. I managed it on my own. Although 2 people may help as quite a heavy e-bike.
Duotts 回复2025-07-09
Hello, Dave Bazen,
Thank you for your recognition of our service! 💞
We are very happy to see that you have successfully completed the assembly and experienced the riding of S26!
Regarding the problem of the heavier body, it is actually to improve the stability and safety of riding.
If you have any questions or suggestions during use, please feel free to contact us through the following methods:
Email: [email protected]
English service hotline: +48 570 700 789
I hope you can enjoy more riding fun! 🥳
DUOTTS customer service team
Long delivery time...I have one month since i ordered and i'm still waiting for the bike
Duotts 回复2025-07-09
Hello, El houcine,
We are very sorry for the inconvenience and waiting. We are well aware of the importance of timely delivery and fully understand your dissatisfaction. We attach great importance to every customer's order and do our best to ensure timely delivery.
At present, we cannot directly query your order. Can you please provide the order number or relevant information? You can contact us in the following ways:
Email: [email protected]
Local service hotline in France: +48 570 700 789
In addition, we would like to point out that our goods have been delayed recently due to the special situation of Greek employees' strike, and this incident has also affected the delivery of many other brands.
We are deeply sorry for this inconvenience. Please rest assured that we are actively coordinating with the logistics team and tracking the order status to ensure that the problem is resolved for you as soon as possible.
Thank you again for your patience and understanding, and look forward to hearing from you. 💌💐
DUOTTS Customer Support Team
I orderd a bike: First, I recieved trackingnumber from DUOTTS.
Then i looked with UPS and it stated “ waiting on recieving item“ so! i also waited.
After some time i looked at the website again because i still recieved zero!,update,messages or sms from UPS or DUOTTS.
So i went to their website and on the website UPS it stated they was already here in 2days- 2 times(i work) The day after they stated on their website they was at my door at 21.36h in the evening what is IMPOSSIBLE because i was 100% home and saw or heard nobody and still NOT!!! recieved any !!! emails or sms they would deliver from UPS OR DUOTTS.
I made a lot of complaints with DUOTTS about the total screw up and LIES! from UPS.
After a lot of emails DUOTTS stated THEMSELVES! UPS would send the bike to a pick up point from UPS and i could get the bike there.
And this happened 2 times
AND AGAIN! ZERO DELIVERY,NOTHING! on the UPS website and NOTHING from DUOTTS about delivery date,place etc and AGAIN! zero updates with email or sms.
Then DUOTTS told me UPS would deliver the bike on saturday 24/05 in day at my home.
GUESS WHAT? NOBODY!!! ever showed up and AGAIN! zero on the UPS website,ZERO email and ZERO SMS from ANYBODY .
Because i was freaking tired of this shit and they OBVIOUSLY WAS NOT ABLE TO DELIVER IT. I demanded a refund(because they could not deliver) and asked this 4 !!!! times and DUOTTS completly ignored my request and still kept going please wait etc etc etc(a lot of crap!)
The 5e ! time DUOTTS told me they would refund me but deduct 150 Euro for delivery costs.
I REFUSED 100% AND IT IS ILLEGAL TO DO.
I still waiting on refund , BUT!!! i made complaint(as i told them i would do! with the ECC(also about UPS)
What they did is 100% ILLEGAL and they HAVE!!! TO REPAY YOUR MONEY IN FULL with these sort of problems( EU LAW! )So! everybody who had problems as this or other(even if it was in the past),KNOW YOUR RIGHTS! AND OBLIGATIONS FOR SELLERS. MAKE COMPLAINT WITH THE ECC- European Consumer Centre
(Availible in ANY! EU language)
PS: I WILL ALSO NEVER!!!! order or send ANYTHING from ANY! seller who uses UPS. They are the biggest screw up,liers you can think off( look Google and Trustpilot and you know enough)
Duotts 回复2025-06-04
Dear DIRK BELIS,
We are very sorry for the bad shopping experience. We understand your dissatisfaction with the logistics problem. The feedback about the delivery time and status is indeed provided by UPS, and we will also complain about the instability of UPS.
We value your opinions very much and hope to continue to serve you. Through multiple communications, we hope to regain your trust, because we do not want to lose you as a customer due to express delivery problems.
At the same time, we fully respect your return and refund request. Since the bicycle package has not been returned to the overseas warehouse, no refund has been made. Once the bicycle package is returned to the overseas warehouse, we will process the refund as soon as possible.
Thank you for your understanding and patience.
Wish you all the best. 💕
DUOTTS Customer Service Team
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