total screw ups
I orderd a bike: First, I recieved trackingnumber from DUOTTS. Then i looked with UPS and it stated “ waiting on recieving item“ so! i also waited. After some time i looked at the website again because i still recieved zero!,update,messages or sms from UPS or DUOTTS. So i went to their website and on the website UPS it stated they was already here in 2days- 2 times(i work) The day after they stated on their website they was at my door at 21.36h in the evening what is IMPOSSIBLE because i was 100% home and saw or heard nobody and still NOT!!! recieved any !!! emails or sms they would deliver from UPS OR DUOTTS. I made a lot of complaints with DUOTTS about the total screw up and LIES! from UPS. After a lot of emails DUOTTS stated THEMSELVES! UPS would send the bike to a pick up point from UPS and i could get the bike there. And this happened 2 times AND AGAIN! ZERO DELIVERY,NOTHING! on the UPS website and NOTHING from DUOTTS about delivery date,place etc and AGAIN! zero updates with email or sms. Then DUOTTS told me UPS would deliver the bike on saturday 24/05 in day at my home. GUESS WHAT? NOBODY!!! ever showed up and AGAIN! zero on the UPS website,ZERO email and ZERO SMS from ANYBODY . Because i was freaking tired of this shit and they OBVIOUSLY WAS NOT ABLE TO DELIVER IT. I demanded a refund(because they could not deliver) and asked this 4 !!!! times and DUOTTS completly ignored my request and still kept going please wait etc etc etc(a lot of crap!) The 5e ! time DUOTTS told me they would refund me but deduct 150 Euro for delivery costs. I REFUSED 100% AND IT IS ILLEGAL TO DO. I still waiting on refund , BUT!!! i made complaint(as i told them i would do! with the ECC(also about UPS) What they did is 100% ILLEGAL and they HAVE!!! TO REPAY YOUR MONEY IN FULL with these sort of problems( EU LAW! )So! everybody who had problems as this or other(even if it was in the past),KNOW YOUR RIGHTS! AND OBLIGATIONS FOR SELLERS. MAKE COMPLAINT WITH THE ECC- European Consumer Centre (Availible in ANY! EU language) PS: I WILL ALSO NEVER!!!! order or send ANYTHING from ANY! seller who uses UPS. They are the biggest screw up,liers you can think off( look Google and Trustpilot and you know enough)