Duotts

Hello, Paul O brien, Thank you for your detailed feedback and recognition! 🙏 I am glad to hear that you find it easy to assemble, powerful, and satisfied with the overall performance. The speed experience brought by the two 750W motors really makes riding more enjoyable! We are also very grateful for your valuable suggestions - regarding the function of the display screen prompting the dual motor on status, we have recorded it and will feedback it to the product team for reference and optimization ✅ It has always been our goal to bring you a more cost-effective electric riding experience. If you have more ideas or suggestions in the future, please feel free to contact us through the following methods: Email: [email protected] English service hotline: 48570700789 I wish you every ride full of fun and motivation⚡ DUOTTS customer service team

Hello, Tore Ek Ek Thank you so much for taking the time to leave us such a warm and positive feedback! 💖 We are very pleased to know that you are satisfied with the Duotts ​​S26 electric bike and have a good experience with the after-sales service. Molly and her colleagues were also very touched by your affirmation, which is the best encouragement for our entire team. We always believe that the quality of the product is important, but the service is the bridge between us and our customers. Thank you for giving us this opportunity to serve you! We are very encouraged to hear that you no longer pay attention to other brands and are just looking forward to the warm weather in Sweden so that you can ride happily again. No matter the seasons, we hope that Duotts ​​will always accompany you and add power and fun to every journey. If you have any riding experience you want to share in the future, or encounter any problems during use, please feel free to contact us through the following methods: Email: [email protected] English service hotline: +48570700789 Thank you again for your trust and support. May the sun shine on Sweden soon, and you can ride on the spring road soon! 🚴‍🌟 DUOTTS Customer Service Team

Hello, Bianca Stegehuis: We are very sorry for the inconvenience. First of all, we sincerely apologize for the problems you encountered during use. We fully understand your disappointment and dissatisfaction, and we attach great importance to every detail of your feedback. Since you contacted after-sales, our team has always provided you with technical support as soon as possible, with the aim of doing our best to help you restore the normal use of the electric vehicle as soon as possible. Thank you for your active cooperation in this process, especially for clearly showing us the problem through the video, which played a very important role in locating the fault. We always insist on providing serious and responsible after-sales service to every customer. We have communicated with you via email (email address: [email protected]), please check whether you have received the relevant email. At the same time, our overseas customer service team has also tried to contact you by phone, and it is recommended that you check whether you have received the relevant call. If it is convenient for you, you are also welcome to call our customer service hotline: +33768121708, and we will have a dedicated person to provide you with one-to-one service. We have no intention of shirking our responsibilities, but hope to provide you with an efficient and feasible solution as soon as possible so that you can ride a satisfactory electric vehicle as soon as possible. Please be assured that our customers' experience and satisfaction are always our top priority. If you have any further questions or need more help, please feel free to contact us. Thank you again for your understanding and patience! 💖 DUOTTS Customer Service Team

Hello, Gunesch Alexandru, Thank you very much for your feedback and sorry for the inconvenience. 💖 Regarding the battery issue you mentioned, our customer service team has responded to your message as soon as possible and is actively following up. Please check your email (our email address is: [email protected]) to see if you have received our reply. We will do our best to solve it for you. If you have any questions or suggestions during use, please feel free to contact us at any time through the following methods: Email: [email protected] English service hotline: +48570700789 Thank you again for your understanding and support, and wish you a happy life! 💐🌺 DUOTTD customer service team

Hello, Dembo Jawneh, Thank you very much for taking the time to share your experience with us! 💖 We know that timely and effective assistance is crucial when you encounter problems during use. I am glad to hear that our French colleague Ouissem has provided you with meticulous and thoughtful assistance and assisted you in processing the application for the required accessories. His professional service is also the purpose that our team always adheres to. At present, I am unable to query your order information. Please send your bicycle order number or logistics tracking number to the email: [email protected] so that we can verify and advance the relevant progress as soon as possible. You can also choose to continue to contact Ouissem and he will assist us in further follow-up. Thank you again for your understanding and support, and wish you a happy and safe riding experience every day! 🚴‍♂️✨ DUOTTS Customer Service Team

Dear customer, First of all, we are very sorry for the unpleasant shopping experience you have. We sincerely apologize to you. We attach great importance to the feedback of every customer and are always committed to providing quality service to every customer. We are very sorry for the problem of the electric bicycle you mentioned. There may be some misunderstandings or problems in the communication process. In order to solve the problem for you as soon as possible, please contact us through our email: [email protected], we will do our best to support you and help you solve the problem. Looking forward to your reply, thank you for your understanding and cooperation. DUOTTS Customer Service Team

Lieber Kunde, Zunächst einmal vielen Dank für Ihr wertvolles Feedback. Wir bedauern den von Ihnen erwähnten langsamen Lieferprozess zutiefst. Wir haben hart daran gearbeitet, unsere Logistik- und Lieferprozesse zu optimieren, um sicherzustellen, dass wir unsere Kunden so schnell wie möglich bedienen und versuchen, ähnliche Situationen zu vermeiden. Bezüglich Ihrer Bestellung wurde das Paket aus Gründen der Expresszustellung zurückgesandt. Angesichts Ihrer Begeisterung, das Produkt zu verwenden, haben wir sofort eine Neuauflage veranlasst. Aus logistischen Gründen liegt diese Situation jedoch außerhalb unserer Kontrolle. Glücklicherweise traf das zurückgesandte Paket früher als geplant im Auslandslager ein und wir kontaktierten sofort das Kurierunternehmen, um die Zustellung des Originalpakets fortzusetzen. Wir verstehen, dass dies eine Unannehmlichkeit für Sie darstellt und nicht unseren Erwartungen entspricht. Wir werden die Kommunikation mit Logistikpartnern weiter stärken, um sicherzustellen, dass die Lieferzeit effektiv verbessert und die Servicequalität insgesamt verbessert werden kann. Wir wissen, wie wichtig es für Sie ist, Ihre Produkte pünktlich zu erhalten, und arbeiten daher kontinuierlich an der Optimierung unserer Prozesse. Wenn Sie weiteres Feedback oder Fragen haben, können Sie uns gerne unter [email protected] kontaktieren. Wir werden unser Bestes tun, um Sie zu unterstützen und Ihnen bei der Lösung Ihres Problems zu helfen. Nochmals vielen Dank für Ihr Verständnis und Ihre Unterstützung. Wir schätzen Ihre Meinung und freuen uns darauf, Ihnen bessere Dienstleistungen zu bieten. Ich wünsche dir alles Gute und ein glückliches Leben! Aufrichtig, DUOTTS-Kundendienstteam

Hello，First of all, thank you very much for your support of our products. Regarding the upgrade accessories, we have provided a special notice that they are shipped separately, as these are considered upgrade accessories. The original bike comes with mechanical brakes, and customers are required to install the hydraulic brakes themselves. We understand your situation and are happy to offer some support and assistance. Please contact our customer service directly, and we will do our best to resolve the issue to your satisfaction.

Hello, first of all, thank you very much for your support for our products. We have received your feedback. Please contact our after-sales service and submit relevant videos and photos. We will serve you wholeheartedly until the problem is properly resolved. Thank you for your patience and understanding

Hello We are sorry that the logistics transportation has brought you a bad shopping experience. Since the battery is shipped from China, the transportation time may be longer. It takes about 25 working days from shipment to receipt (excluding weekends). The battery is a live accessory and will be shipped through appropriate channels, such as air transportation. There may be no logistics information during transportation. The parcel needs to be scanned by the local courier after it arrives at the local place to obtain the logistics information. If you want to know where the parcel arrives during transportation, you can consult the after-sales staff. The after-sales staff can contact the logistics company and will inform you of the logistics status of the parcel after receiving the message, such as which country it arrives. Thank you for your patience Best regards

Dear customer, hello! Thank you for choosing our products and supporting us, we are very grateful for it! We are sorry to inform you that due to the recent surge in orders during the Black Friday period and the impact of UPS logistics policy adjustments, the delivery time of some orders has been delayed. In addition, the implementation of the new Polish export law and the changes in the efficiency of logistics service providers in customs processing have also caused package delivery delays. These factors have a certain impact on the delivery efficiency of packages. We are well aware that delivery delays may cause you inconvenience, so we express our sincerest apologies to you! Please rest assured that our team will also closely follow up on the logistics status of your order and actively communicate with the logistics service provider to ensure that your package can be successfully delivered. If you have any questions or need help, please feel free to contact our official website, we will answer and solve your problems as soon as possible Thank you for your understanding and support! We look forward to continuing to provide you with quality service Best regards

Hello, thank you very much for sharing your experience with us. We are sorry that you encountered so many problems during the shopping process. We value your feedback and hope to help you. In order to better solve your problem, please let us know your purchase platform and order number. We will verify and follow up. You can send the information to our after-sales customer service: [email protected], thank you for your understanding and patience

Hello, Thank you for contacting us and reporting your problem. We value your feedback and are deeply sorry for the problems you encountered after receiving the goods. Regarding the friction between the front caliper and the brake disc you mentioned, we recommend that you check and adjust it according to the following steps: 1. Brake adjustment You can try to adjust the position of the front brake caliper so that the brake disc is in the middle of the brake pad to eliminate friction. If you are not sure how to adjust it, we can provide relevant videos or guides for your reference. 2. Brake disc inspection If there is still friction after adjustment, you can use a ruler to check whether the brake disc is bent or deformed. If the brake disc is indeed deformed, please contact our after-sales team and we will arrange to replace it with a new brake disc for you. Once again, we apologize for the inconvenience caused to you and we will do our best to provide you with a satisfactory solution. If you have any other questions, please feel free to contact us.