BEWARE: no returns for c29 ebike options
I bought the c29 Ebike for my husband's birthday. The bike is great, and arrived fairly quickly. However, there are several options available when you buy the bike including hydraulic brakes which that are selecred during the purchase. These arrive as a separate package and the existing brakes have to be removed and replaced. My husband decided he didn't want these, but the company will not allow us to return for a refund, stating that they do not refund 'upgrade accessories'. As this was an included as an option and not an 'upgrade' I am disputing this, but want other buyers to be aware of extremely poor customer support. EDIT based on response from company. This is the email from DUOTTS support "Our accessories do not support return and exchange. And you have opened the package." I repeat what I have said above: the order for the bike came with 'options' not accessories. You are using this language to scam customers into parting with their money.