Great rugs with a bit of a wait
The rug is excellent, best in our house by a margin. And the price is reasonable, if a little high, given the quality. I have no complaints about the product. But, the company leaves a bit to be desired logistically. There is a significant factory lead time with no real updates during that time. No schedule. No date that you should expect more information. No one to contact. There's a number you can call and leave a message; maybe they'll call you back? Worse, the website doesn't really have a concept of "factory lead time", so the interface reports "ready". I think a few automated followup emails to reinforce "we've got your order and are working on it; lead times are usually around a month or two so expect a followup email on XX/XX/XXXX" wouldn't be too big of an ask. Especially because, with other suppliers, "ready" for a month can mean "your order is rotting in a warehouse somewhere".