I am a stickler for best price but we…
I am a stickler for best price but we have some urgency so I priced ya'll out vs an alternative and I liked your set up better. My boss and Laura had talked about a certain unit and I really needed it at a lower price point. Well went to close on that and THEN boss has me verify the dimensions. So then its a whole new product line etc and they took my special 12.5% away. That was IMPORTANT TO US TO MAKE THE DEAL. Then there was shipping. She went the extra mile to meet my need of a lower price, even to cause the director to send a mass email. Then when there was no leeway from the supervisor on the product price, she at least helped me get the shipping down. Acknowledge her going the extra mile and it leading to us still doing business with ya'll. And then empower your reps to make deals when possible.