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Claudia Milena Cuartas Fierro

英国

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Btygo

IT'S A SCAM! AVOID IT!

IT'S A SCAM! AVOID IT! I placed an order for £46.60 on 18th December 2022, I didn't receive any e-mail confirmation so I searched their website and realised it doesn't have any contact telephone number and the "Chat Support" option is fake. I e-mailed them asking to cancel the order and to send my money back, but they sent the next day a tracking number, which opened as a 17track.net link with a carrier website UBI coming from China. I was expecting a big box as I ordered winter clothes/shoes, but a very small package was delivered by Evri, and the content was a cheap toy ring with some fake jewellery report/certificate. I e-mailed them asking for an explanation and my money back but they keep sending confusing automated apologetic e-mails, clearly to delay any solution. I spoke to my bank and they said if I don't get a refund by 20th January 2023, then I can place a dispute. I also reported this issue with actionfraud.police.uk So far it's been a horrible stressful and disappointing experience! Still waiting to see what happens...

2023-01-09