Solid Customer Support
I've been using MacXDVD software for many years w/no problems, until just recently when it was time to upgrade. It worked okay for a while, but then began acting funny, e.g.; freezing, display problems, unable to close it out, etc. I figured I needed to uninstall and reinstall the software, but I still wanted to contact someone before I did anything. I emailed the company regarding these issues. They got back to me quickly and agreed that's what I should try, and also sent me the download link and license. The uninstalling process was a challenge, as I couldn't get the program to close even after restarting my computer. Eventually it did (though I'm not sure how), and I was able to uninstall successfully. Once I reinstalled the software I downloaded a video from YouTube to test it out and everything's now working as it should. Though this turned out to be a relatively simple issue I was able to fix myself, it did make a big difference knowing I could count on them for help had I run into more difficulties. Having this peace of mind is very important, and also lets me know this company is legitimate and I can purchase software from them w/out hesitation.