I bought a Cypherock wallet a few…
I bought a Cypherock wallet a few months ago, but unfortunately I am still looking for a cold wallet today. One of the cards did not work and I couldn't even set up my wallets. The customer service is a joke. They asked me to check a bunch of things and then asked me to send the product back to India while promising paying me back the delivery fees (over 30euros sending from Europe) as soon as they received the product. I send back the product a month ago and asked them for a reimbursement for the parcel and then an update for the replacement of a functional product, never heard back from them... So from my experience, I would say that the idea is great but the product quality is random and the customer service is a joke. So I am sharing my experience, hoping to help other avoid paying 160 euros for an expensive lesson like me.