Terrible Customer Service - Returns
I have been trying to contact the company to return my wig from the day I received it. I’ll pre-face this by saying the hair is beautiful, very soft and good quality. However, in my opinion, it does not look as pictured. I contacted them less than an hour after receiving it to begin the return process. They responded asking for pictures that it has not been touched which I provided. They then responded with ways in which I could treat it to make it more ‘beautiful’ and offering a discount. I declined this and re-requested the procedure to return it. I’ve contacted them 3 times since and have heard nothing from them. I do not trust this company any longer and warn others to be wary! Shame as I was hoping to order from them again but perhaps the more basic looking wigs to avoid disappointment.