What has happened to lazada?????
I used to use lazada all the time they were really excellent but lately nothing but problems and their customer service has gone rapidly downhill. I am waiting for them to refund me on a parcel that never turned up, when I rang them it took 30 mins to pick up the phone! They used to answer straight away, also I noticed that my products state they were shipped when I know from seller they had not been picked up by courier which I feel is suspicious as lazada cannot issue refund when goods are in transit, when I told them I felt that this was a dishonest and fraudulent way of keeping my money they changed status so I could request refund very quickly. At the moment its under review I am not holding my breath I will get the money, they did give me a $5 voucher but who needs this hassle? I doubt I will be using lazada going forward its easier to just go to the shops and buy it to be honest plus I don't feel like a valued customer anymore 😕 I am so glad I listened to my husband he said never spend more than $50 on lazada per transaction and always go in a store for those big ticket items - wise words from a man that works in finance!