Severe customer service issues
I do love the recipes and I was a customer for over a year, however, the lack of customer service if/when there is a delivery or ingredient issue is severely lacking. That's what killed them for me. It's been two weeks and I keep getting auto emails apologizing for the delay the them saying they will give me a $20 credit. The problem is, I cancelled the service so I can't use it because I refuse to work with a company who cannot rectify when there are issues. I don't expect perfection but I do expect customer service. I've been trying to contact them via email and their site for two weeks about a late delivery where the food was spoiled. I was unable to use the entire box of 3 meals for 4 people. That's not cheap and a $20 credit doesn't help. It's more like a slap in the face.