Very Disappointing AI Customer Service
I'd give it a 3.5, very disappointing experience with Joy. I purchased a registry gift and reached out because I couldn’t access any tracking information. The AI customer service was very frustrating. It repeatedly asked questions I had already answered and continued responding with automated prompts even after I specifically requested a human representative. Once I finally reached a person, I received conflicting information about the status of my order, only to eventually be told the item was out of stock and that store credit had been issued to the recipients instead of simply refunding my original payment. AI customer service should make getting help easier, not create another obstacle. Between the poor automated support, inconsistent information, and handling of my purchase, I ultimately requested a full refund and will be very hesitant to use Joy again.