Poor service
I ordered gifts and paid for express delivery of £18 so that the items would arrive in time for a birthday. Notified by J&Co that they would arrive on the 8th, they did not, then the 9th and did not. Customer service ridiculously slow therefore had to chase delivery company myself - after numerous phone calls and being online finally had live chat and follow up call - package should arrive today - too late for birthday!! Then finally receive an email from J&Co saying package arriving today and as if they had solved the issue!! They did not - I did and it has cost me more money in phone calls - so disappointed as first time I have ordered from them - I will not be doing so again.