Loss of communication and assistance
When I initially began utilizing your services, I was highly impressed by the organization's responsiveness and thorough explanations. Unfortunately, there has been a noticeable decline in communication efficiency and client support recently. Navigating essential tasks—such as coordinating medication adjustments or reaching a healthcare professional—has become exceedingly difficult. Currently, calls to your contact number result in my information being taken by an assistant to open a ticket, but these inquiries consistently go unanswered. Furthermore, submitting tickets independently through the client portal has yielded no follow-up or professional contact. Clear and reliable communication is vital for patient care and client retention. I strongly urge management to address these operational bottlenecks so that clients can receive the timely support they require.