I have tried canceling my service…
I have tried canceling my service several times. I cancelled in May and then noticed money was still being pulled out of my account. When I called again on the weekend I was told that the correct department was not working on the weekends and that I would have to call back during the week. On Tuesday I called back and Tabitha confirmed that they did have my request but since I talked to the wrong department then a refund for the extra 2 months I was billed for would mot be refunded. When I stated that I felt like it was ADT's responsibility to send me to the correct department. She said there was nothing she could do except to cancel my service going forward. Wow image the MILLIONS of dollars this company is making a year by not sending them to the correct department when they want to cancel! I have never heard of a company doing this. Today they called and they were trying to get my services back. I told them never in a million years would I EVER sign up for Adt again! Please be aware of their practices if you decide to use this company for your home, security services!