I loved the core concept of this...BUT
I love the core concept of this business—the idea of custom jewelry is fantastic, and I genuinely enjoyed the collaborative energy and the back-and-forth during the initial design process. Unfortunately, the actual execution and customer experience left a lot to be desired.Despite their marketing promising timely and personal check-ins, the reality felt entirely different. There were long delays, punctuated only by generic, "keep warm" messages that felt highly impersonal.Worse, the overall vibe felt less like a boutique jewelry experience and more like a high-pressure car dealership. The "project managers" felt like PMs in name only; the entire time, I felt like I was being told exactly what I wanted to hear by a pushy salesperson.This sales-driven pressure peaked when it came time to approve the final design. Even though I wasn’t fully happy with it, I was pushed and worn down into accepting it. I was told, "See it in person, you'll think differently." Well, I didn’t. In person, it was even more underwhelming.Custom jewelry should be about the craft and the client's vision, not just "sell, sell, sell." It's a great business idea, but not if it's going to be run like a dealership lot where the project managers seem like they are strictly chasing a commission check.Furthermore, I see nothing outlined in their Terms of Service explicitly stating that there are no refunds under these conditions. Because I was completely misled as to what I would actually receive, I will be actively pursuing a full refund. If this is not resolved properly, I plan to move forward with credit card chargebacks and file formal reports for fraud with both the Massachusetts Attorney General and the Federal Trade Commission (FTC).