CustomMade Jewelers

Hi Dominic, We’re sorry the design process did not meet your expectations. We take feedback seriously and want every client to feel heard throughout a custom project. For context, this review was posted approximately 12 hours after you contacted us, before our team had a reasonable opportunity to investigate and respond. Once we connected, we worked with you directly, resolved the matter, and issued a full refund—even though the completed custom project would not ordinarily qualify for one under our policy. We stand behind both our process and our willingness to make things right when a client is dissatisfied. We’re glad we were able to reach a resolution and wish you the very best.

Hi Will - thanks for sharing this feedback. I sincerely apologize for our slower than usual response time. All of our intake forms and responses are personally handled by our small team directly, and we've been extremely busy. Sometimes our system does send a clarifying message to collect as much information as we can while a team member is getting to your inquiry in the queue. No one ever gets lost in the shuffle, so the team will for sure get back to you (if they haven't already). If there's still an issue please email us - [email protected] and we will get right on it.