Colin was a great project manager
Didn't end up getting my ring from Custommade but Colin was my project manager and he was very responsive and easy to work with!
About CustomMade Jewelers
Data updated- Website
- www.custommade.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 82 reviews
- Replies to negative
- 40% (2/5)
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About this business
CustomMade is the world's largest online custom jeweler. We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/
Written by the business, not verified by us.Is CustomMade Jewelers legit?
CustomMade Jewelers (www.custommade.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 40% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being helpful, communicative, and available to listen to every need during the entire journey. People deeply appreciate the collaborative design process, which allows them to review 3D models, request changes, and ensure the final jewelry perfectly matches their vision. Some reviewers were not happy with the design phase, noting that the sketches repeatedly failed to match their specific requests or reference images. A few consumers also mentioned feeling pressured by sales tactics during approval stages or finding unexpected errors in their custom pieces.
Auto-generated from all reviews of this business. For reference only.What people say
They are real and they will create the…
They are real and they will create the ring of your dreams. The ring they created for me was perfect, I was able to choose the center stone and approve every detail before it made it to production. I will be using them again to design the marriage ring in the future.
Great Service
CustomMade ensured that not only was the design of the project done accurately to every last minor detail by the end, but kept regulator contact along the way to coordinate and be sure the intended outcome was met. On top of that they made sure you understood your options and subsequently were very practical with pricing.
Great to work with
It was great working with them they met all my needs and were super fast and great at what they do.
The service was very professional and trustworthy
The service was very professional and the reaction time very sensitive. Execution from my design has been exceptional. In case of technical challenges or estimated delivery the exchange has been very time sensitive and trustworthy. I can recommend this service without my hesitation.
Great interaction and communication in…
Great interaction and communication in getting the ring I wanted made exactly down to the smallest detail, and was extremely patient and an incredible jeweler to work with. I highly recommend this company if you have a custom design that you want to be made real!!!
I had in mind a very bespoke idea for a…
I had in mind a very bespoke idea for a cygnet ring design based on the movie “Cromwell”. I found “Custom Made” just by googling and was pleased to see from the their website that they looked like they would be able to bring my idea to life. Still however, nothing could have prepared me for the quality of the creation when it was completed. It is absolutely stunning and I can’t stop looking at it. The staff I dealt with throughout the design process were always helpful, polite, and patient. I honestly couldn’t recommend the company enough, and would not hesitate to point anyone in the direction of “Custom Made” if they were looking for a bespoke jewellery design creation. In fact I was so pleased with the cygnet ring when it was created, that I more or less straight away commissioned an identical creation for my dad. If that isn’t a glowing endorsement then I don’t know what is. Superb service.
Great experience!
It was great experience working with CustomMade! The design process was smooth and collaborative: their team walked me through each stage, from initial sketches to 3D renders, and were patient with my revisions until everything looked exactly right. Communication was clear and responsive throughout, even across time zones. The craftsmanship of the final piece exceeded my expectations and shipping was well-packaged and arrived safely. Five stars well deserved!
The process was clear and…
The process was clear and straightforward! I felt comfortable asking for any changes during the process. The ring turned out incredible. Fairly priced to get the exact ring I wanted!
Followed the vision perfectly
Elyse did a fantastic job bringing my vision to reality. My fiancé is extremely happy with the engagement ring. I would absolutely come back and have her make the wedding band.
Phenomenal Experience
Overall, my experience with CustomMade was fantastic. Their team was very communicative during the entire process to ensure my vision came to life. The craftsmanship and quality of the ring I received was absolutely stunning and I’d absolutely recommend anyone looking for a unique piece to reach out!
A dream come true
I was looking for a truly unique engagement ring that reflected my personality and my love for vintage-inspired designs. After visiting several jewelry stores, I felt disappointed. Even their "custom" pieces were still too simple and lacked character. Any personalization came with an enormous price increase, and I was often advised against making the changes I wanted. In the end, I was being asked to pay a premium for a ring that still didn't feel like mine. While searching online, I came across this website by chance, and it was an instant favorite. The design process is incredibly intuitive—you simply answer a few questions, choose inspiration photos, and the whole experience is actually fun. Every step is clearly explained, making the process feel reassuring from the very beginning. What truly sets this company apart, however, is the personalized support. I was fortunate to work with Colin, whose kindness, patience, and professionalism were outstanding. Ordering such an important and expensive ring online from another country was something that initially made me nervous. He took the time to answer every question, reassure me, explain every step, and carefully incorporate every request I made—even when I changed my mind. At no point did I feel rushed or judged; instead, I felt genuinely listened to and supported throughout the entire journey. The whole experience was incredible. I was able to create the engagement ring of my dreams in a way that was simple, fast, and completely personalized. It may sound a little sentimental, but this company truly made one of my biggest dreams come true: owning the perfect engagement ring for me. A huge thank you to the entire team, and especially to Colin, for making it all possible. I couldn't recommend them more highly.
I loved the core concept of this...BUT
I love the core concept of this business—the idea of custom jewelry is fantastic, and I genuinely enjoyed the collaborative energy and the back-and-forth during the initial design process. Unfortunately, the actual execution and customer experience left a lot to be desired.Despite their marketing promising timely and personal check-ins, the reality felt entirely different. There were long delays, punctuated only by generic, "keep warm" messages that felt highly impersonal.Worse, the overall vibe felt less like a boutique jewelry experience and more like a high-pressure car dealership. The "project managers" felt like PMs in name only; the entire time, I felt like I was being told exactly what I wanted to hear by a pushy salesperson.This sales-driven pressure peaked when it came time to approve the final design. Even though I wasn’t fully happy with it, I was pushed and worn down into accepting it. I was told, "See it in person, you'll think differently." Well, I didn’t. In person, it was even more underwhelming.Custom jewelry should be about the craft and the client's vision, not just "sell, sell, sell." It's a great business idea, but not if it's going to be run like a dealership lot where the project managers seem like they are strictly chasing a commission check.Furthermore, I see nothing outlined in their Terms of Service explicitly stating that there are no refunds under these conditions. Because I was completely misled as to what I would actually receive, I will be actively pursuing a full refund. If this is not resolved properly, I plan to move forward with credit card chargebacks and file formal reports for fraud with both the Massachusetts Attorney General and the Federal Trade Commission (FTC).
Reply from CustomMade Jewelers2026-07-21
Hi Dominic, We’re sorry the design process did not meet your expectations. We take feedback seriously and want every client to feel heard throughout a custom project. For context, this review was posted approximately 12 hours after you contacted us, before our team had a reasonable opportunity to investigate and respond. Once we connected, we worked with you directly, resolved the matter, and issued a full refund—even though the completed custom project would not ordinarily qualify for one under our policy. We stand behind both our process and our willingness to make things right when a client is dissatisfied. We’re glad we were able to reach a resolution and wish you the very best.
Incredible Collaboration and end result
I really appreciated the great communication and help in designing and building my ring. Katy was incredible and I shared many emails back and forth while in the design process. It felt much more like a collaboration than hiring a jeweler and I really enjoyed the process. Plus, the ring turned out absolutely stunning.
Fantastic Service and Personalized Experience
Fantastic company for custom made jewelry. Worked with me on ever change I requested and made sure I got exactly what I was wanting for an engagement ring. Overall and fantastic experience and value. Couldn't recommend them enough.
Bad at communicating
TLDR - didn’t read my request and never got back to me The website is wonderful guiding you with the different ring types stones and cuts, however after completing my request and putting in a full description of my desired ring with reference images I received a generic message asking me about the ring questions that were not relevant to my ring type as well as questions that were answered in my profile - it was evident that they didn’t read my request before contacting me - this on its own is not the end of the world however after re explaining my ring ideas it was radio silent and they never got back to me So I cannot comment on the quality of the rings and the process throughout as I couldn’t even get a message back I understand this isn’t a common comment with this company so maybe I was unlucky
Reply from CustomMade Jewelers2026-07-07
Hi Will - thanks for sharing this feedback. I sincerely apologize for our slower than usual response time. All of our intake forms and responses are personally handled by our small team directly, and we've been extremely busy. Sometimes our system does send a clarifying message to collect as much information as we can while a team member is getting to your inquiry in the queue. No one ever gets lost in the shuffle, so the team will for sure get back to you (if they haven't already). If there's still an issue please email us - [email protected] and we will get right on it.
Great service and quality - perfect for queer couples!
We are very pleased with our rings! My partner and I designed our rings together and they turned out beautifully! CustomMade helped create our perfect vision and even fixed some small things months later, free of charge! We are very happy with our gorgeous rings and with the service we've received via CustomMade!
Beautiful Process
Working with Eloisa at Custom Made was one of the best parts of creating our wedding jewelry. Over the course of three months, she guided me through designing both my dream engagement ring and a wedding ring for my husband, and I couldn't be happier with the experience.. The level of craftsmanship and attention to detail exceeded my expectations. Seeing the final pieces for the first time was such an emotional moment—they are beautiful, unique, and exactly what I had imagined. My engagement ring feels like it was truly made just for me, and my husband's wedding ring is equally thoughtful and perfect for him.
What made my experience great was I was…
What made my experience great was I was in incredibly good hands as Rachel was very insightful, open, and available to listen to every need and concerns I had. She always responded in a very prompt professional and friendly manner. Everything that I have envisioned she helped make come to life and is even better than I had imagined. I am extremely thankful and happy 😃
Class Ring
We were able to create a class ring for my Master of Theological Studies from a smaller seminary. I am thrilled with the results and get many compliments and recommend CustomMade Jewelers to many.
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