CustomMade is the world's largest online custom jeweler. We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/
Written by the business, not verified by us.CustomMade Jewelers (www.custommade.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 40% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being helpful, communicative, and available to listen to every need during the entire journey. People deeply appreciate the collaborative design process, which allows them to review 3D models, request changes, and ensure the final jewelry perfectly matches their vision. Some reviewers were not happy with the design phase, noting that the sketches repeatedly failed to match their specific requests or reference images. A few consumers also mentioned feeling pressured by sales tactics during approval stages or finding unexpected errors in their custom pieces.
Auto-generated from all reviews of this business. For reference only.So good I bought myself a ring too, just because! Like a fairy godmother, they got me everything I wanted. Their customer service is exemplary, they helped me with every aspect of designing my engagement ring until it was a perfect design. They dont move on to the next step until you are ready and completely satisfied with the design. The ring could not have come out any better! I will be shopping CustomMade again.
Custom made was absolutely fantastic throughout the entire process! They were very good at communicating the whole time and created the most beautiful work of art that i have ever seen. when i opened that ring box i was truly blown away by how beautiful and perfect it was, not to mention the little goodies that they included which i was not expecting! i would HIGHLY recommend custom made to anyone that wants to create a custom piece for their special day. i will definitely be reaching out when its time to create her wedding ring as well. thank you to everyone who did such an amazing job!
I had to unfortunately remake my fiancée’s ring due to them losing it. However, the experience remaking it with custom made was incredible. I hardly had to do anything because they collaborated with my insurance company who took care of everything. All I really had to do was confirm the sizing and my shipping address. It was an amazing experience even though for unfortunate reasons.
They really did an awesome job on my fiancèe's ring! It was a fairly non-traditional ring, and they immediately picked up on our vision for it, and they executed flawlessly. They were incredibly easy to work with and very communicative.
I started my project in 2020 or 2021. I was unsure of what I wanted and kept being hesitant. Everytime I had a question during that time it was answered promptly. Now when I was ready to purchase, the process was smooth from start to finish. I was update on the progress every step of the way. They really made it easy and convenient. When the piece arrived I was more than happy. Just a beautiful piece. Thank you all. I will definitely use them in the future.
My experience with Custom Made has been incredible. From the first enquiry, Emily made the process seamless and provided so much support. When I put the project on hold for 6 months due to the purchase of my house, Emily was supportive and let me know I can pick it back up whenever I am ready! The communication was amazing, and very prompt - I never felt as if I didn’t know what stage my project was at. For the initial enquiry, I provided a few images and detailed my favourite parts of them, and advised my budget. Emily worked hard to ensure we could create my partner’s dream ring within the necessary budget without needing to sacrifice any details! The quote I received was very reasonable, I thought it might be too good to be true; regardless, I stuck with Custom Made and have come out with the most incredible Sapphire engagement ring for my partner. As I am in the UK, I had to pay customs charges on my parcel (as I was advised prior), but even with 22.5% added on (July 2025 charge) the total cost was a fraction of what I would have paid for something similar at both local and online jewellers! Delivery was seamless, the ring was ready 3 weeks early, and was shipped US to UK in 2 business days. I have never seen a more detailed or stunning ring than what I have received from Custom Made. You can tell a lot of work has gone in to making it, and the attention to detail is incredible. Thank you very much to everyone who was involved in the making of my ring, and especially to my Project Manager, Emily!! If you are thinking about sending an enquiry, I could not recommend it more! :)
From beginning to end my experience was better than expected. I was able to communicate with real people and everything was smooth and easy. Quick to respond and truly listened to my needs and accommodated perfectly. My wife was brought to tears by the piece they created for me and I would wholeheartedly recommend
It was hard for me to pick out a ring from a store to buy my future wife. Instead I started drawing my own ring and created one that I believed my girlfriend would love. The next part was tough because I had this awesome ring design but didn’t know how to create a ring and when I stumbled on the Custom Made website it answered all my questions. I was paired with someone from Custom Made who listened to my requests and was extremely patient with me. They made an awesome ring for me and the technology they use to create my dream ring from paper to real life is incredible. Truly a wonderful experience and the package that the ring came in was awesome. It is great to know there are people out there who actually care about the customer.
CustomMade gave me the ring of my dreams! I was helped by Grace who was incredibly sweet and very knowledgeable. It was like we were on the same wavelength- she knew exactly what I was thinking about the design without me even having to say it. This was honestly a very quick process, and I couldn’t recommend them enough.
This service was extraordinarily helpful in providing my Fiancé with a unique and beautiful ring. As an relatively uncreative person I benefited greatly from the teams expertise and creative flair to arrive on an amazing ring for my partner. Many thanks to the team, who were a pleasure to work with!
The experience was painless and easy from start to finish. Each team member was helpful, responsive and friendly, and made sure I was kept informed of progress throughout. They helped me turn my rough sketch idea into a reality and the finished piece turned out much better than I had previously envisioned. They were patient with my repeated revisions to the design and took these onboard without question. End to end, this was a great experience and, should I ever want any more custom jewellery, I will definitely be coming back.
Custom made are one of best small business companies that make custom made jewellery they are helpful trustworthy to make my custom made biker rings. I’ll recommend any to look at these guys as they custom made jewellery are perfect.
I reached out to Custom Made to create a family pendant that I can gift my sons when they graduate from college that has our family crest on one side and the Cristus on the other. It came out even better than I imagined. Every person that I interacted online with was positive, professional, and kind. Thank you Custom Made for creating a loving tradition and heirloom for my family.
So much i could say about my experience. The communication with my designer was efficient. I always got a reply within the same day. From start to finish allot of details were discussed and never went any further until i was happy with the corrections. I will point out that the pictures do not do it justice. It was way more beautiful in real life. (Don't use the pictures for size reference as it is deceiving. Ask for photo of the ring on a finger before final approval) though smaller than i expected it was still more than enough ring for a finger. Any more and it would look tacky. I worked on my project for at least 4 months from beginning to delivered, due to the fact i made changes. I wanted my soon to be wife's ring perfect and got and paid for perfect. Better and more unique than any store bought ring. Upon delivery i was very impressed with the packaging and display. High quality and thoughtful would be how i would describe it.
They stood behind making it right, through the learning curve that comes with making custom jewelry
Our purchase was a seamless experience with an absolutely PERFECT outcome! Custom Made was able to replicate a 120 year old enameled signet ring that was given to my husbands grandfather when he left for the US from Argentina. I love the care and detail that went in to creating this beautiful piece, and wear it proudly everyday!
Everything was easy from the very first moment I reached out. My expert, Emily, was so friendly and helpful from start to finish. I couldn’t have done it without her! She explained everything in a way that made sense and assisted with decision making based on my wants and needs. I knew what I wanted but she truly made it happen!
Custom Made team was very responsive & informative throughout the design process for my family heirloom ring. Constant communication & availability to review of design and always ready to answer my question. The end result of my design was a custom made signet ring for my father, which will be gifted to him on Fathers Day 2025. I am beyond proud to present this creation to him. I would highly recommend CustomMade to anyone in search of a unique design curated with CustomMade team.
CustomMade not only created my engagement ring but also my wedding band. Working with the representatives was super easy, they’re super nice, and honestly made this experience hassle free. My set is super unique and it’s not like most rings you would see at most stores which is what I love the most. I recommend CustomMade to anyone who is looking for a piece of jewelry. Emily, the representative my fiancé and I chatted with, was absolutely amazing and supportive through the entire process!
I was searching for a personalized fraternity ring that would be unique. Many sites sell them, but they are very cookie cutter types. I discovered CustomMade and it was the best decision I could have made. Great service, very responsive and collaborative in the design process. I needed something hypoallergenic and they helped me through that process. I’m very satisfied with purchase and would highly recommend for a customized experience.
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