Angara Jewelry

exceptional service and products

Every time I purchase something from Angara the service is truly exceptional. the top quality of stones and gold keeps me coming back. I love the fact that I can choose the carat, the stone and the type of gold. Thank you so much for delivering such amazing treasures that I can pass on to my children

got something from you before lovely

Helpful and easy to use and easy to…

Helpful and easy to use and easy to understand

Always happy with Angara purchases

Saved up for a long time for an opal…

Saved up for a long time for an opal ring for my partner to get her the ring of her dreams and a month after it arrived the stone fell out. Contacted with no response so got it fixed. Voided the warranty however the stone has continued to fall out repeatedly and now it's lost. Clearly poorly made and flimsy. Now my partner has no ring, is heartbroken and all that saving and excitement to see her wearing it is gone. So I would recommend avoiding this company as best you can. Poor from customer service, build quality and just an overall poor service and experience. Thanks Angara for putting a dark cloud over what is meant to be a happy time and experience. Also tried to buy a replacement center stone for the ring and they refused even that. So I would recommend avoiding this company as best you can because I can only describe my experience with them as a disgrace and some of the poorest customer service I have had.

I am so pleased I’ve found this…

I am so pleased I’ve found this company. The whole process went through efficiently. Kept me up to date with the what was going on, delivered when promised, and what wonderful presentation. My purchase came with a lovely free gift and the box opens with a light inside highlighting the jewellery, its first rate, with my personalised message that looks as though it’s been written instead of typed. This is from an obviously caring company. I would have no hesitation recommending and will be ordering again.

Very disappointed

My husband purchased the Heart Shaped Aquamarine Infinity Pendant with Diamond Accents for our 20th wedding anniversary. While the pendant itself was beautiful, the chain has been unreliable — ultimately resulting in the loss of a meaningful piece of jewellery. A couple of months after receiving it, the clasp came undone while I was at home. I caught it before it fell and assumed it might have been my error, even though this has never happened with any of my other necklaces. From then on, I made a point of double checking the clasp every time just in case. A few months after this incident, the necklace came undone again during a special event and was lost. When I contacted Angara, I was told I should have returned the chain after the first incident. At that stage, I had no reason to believe the chain was faulty. It’s now clear the chain supplied was not fit for purpose, and other reviews show similar issues. Angara’s suggestion that I repurchase the pendant and chain — and that they could make the chain “even more secure” — indicates they are aware improvements are possible. If so, the original chain should have been designed to meet that standard. Their offer of only a 15% discount to buy the product again, along with a stronger chain that should have been included from the outset, is unacceptable. Very disappointed and upset.

First class product and service

First class product and service. Cannot fault a single thing about this company.

Highest quality customer service

I was initially skeptical about ordering jewellery online. The product I received was absolutely flawless and beyond what I could have imagined. I reached out for customer support for an issue that occurred on my end and their customer experience manager (Sheldon Kane) personally handled my case extending beyond what was even required for the issue. This kind of customer experience was the best I have experienced across anything I have purchased. A luxury product and truly a luxury customer service that leaves a lasting impression. I will be buying from Angara again. Big appreciation to Sheldon Kane for managing my case and to all the fortunate customers who are assisted by Sheldon.

We are very happy with products and services.

Angara offered a great variety of options, including karat weight styles and price. After sales service was excellent and I would recommend highly.

I was able to choose the type of gold…

I was able to choose the type of gold and the quality of the tanzanite. This isn't always an option.

The pendant I ordered and received is…

The pendant I ordered and received is absolutely stunning. Thank you Angara. I highly recommand.

Beautiful piece of jewelry wonderful…

Beautiful piece of jewelry wonderful display packaging

Spoke to Trish who called me…

Spoke to Trish who called me immediately when I was having issues and had a great experience choosing the ring.

Communication was an issue

Communication was an issue. Attempted to update delivery address. Spent the next two - days having to call and figure out status. When attempting to obtain any information, it was clear that supporting staff were annoyed and unable to obtain information. Was pushed off to FedEx multiple times.

AWFUL CARE OPALS AND CUSTOMER SERVICE

Purchased my ring in the middle of 2024, original experience was great. Just over 12 months later my opal fell out of my ring, I contacted the company and was told to ship to Melbourne for them to repair. When I got my ring back the opal is now all damaged covered in black marks, opal was also GLUED in as there is hard glue you can see and it’s completely wrecked. I am now stuck with a ring that they will not replace due to there lack of knowledge for an opal. Would love to upload the photos to the site so you can see- please don’t buy from here!!!!!

I already provided a review on the…

I already provided a review on the product I purchased however I keep receiving emails to provide a review. I am providing a 1 star rating because this is quite annoying and wish these would stop.

Great company, customer service was amazing.

customer service was very helpful. item needed to be returned and refunded, by no fault of the company. that process was quit and smooth.

This is going to be long winded...

My boyfriend placed an order for the tahitian pearl with the bezel diamond, and while it seems a little smaller than my other 9 mm pearls the quality seems pretty good. Unfortunately the problem started when he requested and paid extra for a 22" chain however I received an 18" one. Once we noticed this he emailed angara and received an email linking him to a label with vague instructions on how to return it, but it didnt discuss weather i was returning the entire item or just the chain. I decided to call and see if there was a way to make this process simpler on myself considering this was part of an anniversary gift. Unfortunately, that was not the case. In fact i had to sit there taking pictures of it with a measuring tape and e-mail them to prove they had made a mistake. I dealt with a rep who spoke to me as if they're willingness to not charge me shipping to correct the mistake they mad3 was a grand gesture on their part. And when I asked if they could arrange for the jewelery to be picked up by ups the way tiffanny and even brilliant earth do, in order for me to avoid having to run back and forth and pay for fed ex to print a label they told me no. At best they are willing to return $11 dollars to the original buyer, who isn't me. This is truly a shame as I was so impressed with their packaging, but clearly their customer service leaves much to be desired. Because not only did they get the order incorrect, but now the toll of having to fix it falls on the recipient

I haven't received my earrings yet but…

I haven't received my earrings yet but I'm not happy with the service and their false advertising. I ordered earrings from them on the 6th of July, said would be delivered on the 14/15th of July. Also it claimed to be in Ireland and said only Irish users should order off here, which I thought, great, won't take ages, so I ordered because they were the only place I could see the earrings like I wanted. Now if they had said delivery MIGHT be after the 14/15th, I would not have ordered off them as I am moving abroad, I leave early morning on the 20th and the house will be empty after that, so the parcel will not be collected unless I get someone to pick it up, which is a hassle. Personally I think they really need to highlight they are in the USA, not Ireland and that shipping varies and if you need something by a particular date, either pay extra for that (which wasn't an option) or they can not guarantee delivery on that date. I order a lot online and if they say it will be delivered on a date, it usually is or before..so unless these earrings arrive by the 17th (which wasn't what was advertised), I would never order off them again I am updating this review because their customer service reached out to me and got my order sent quickly and I have just received it, so while I won't be ordering from them again, due to where I am moving, I am happy with what I received and their customer service