Angara Jewelry (www.angara.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
They sent my order to an address completely different than what I added to the order, still haven’t got the answers about what they going to do to fix it, my plans were ruined and I am very sad about this.
Reply from Angara Jewelry2026-06-24
Hello Guliherme
Thank you for sharing your feedback, and we are sorry to hear about your experience. We are currently looking into this and investigating the matter further. Please allow us 1-2 business days, and we will get back to you with an update and work towards resolving this issue.
Hi there,
Thank you for your 5-star review! We're happy to hear that you found our website easy to use. We appreciate your support and look forward to helping you find more beautiful jewelry in the future.
W
Wilson · 3 reviews · Experienced 2026-06-23 ·
★★★★★
Buy with caution!!
Buy with caution!!
I received a morganite engagement ring but it was too big so had it resized by a very reputable jeweller using the newest technology
The stone has lost its colour but because another jeweler was involved Angara wont answer even basic questions like what could have happened, why would this happen?
I did not know that you MUST have them resize your ring or they discard you as a customer but that has been my experience. Oh sorry they did offer me a solution - buy a new ring!!
I must add i was not expecting a warranty repair. In contrast a designer bag I bought got damaged and the team went above and beyond to help and find a solution and to work with me..in life these things can happen. Tells you everything you need to know about a company how you're treated.
The quality of these stones is questionable and their customer experience team couldn't care less keep your thousands for a reputable jeweller. My fiance wishes he had.
Reply from Angara Jewelry2026-06-24
Hello Ruth,
I truly apologize if the first email didn't reach you. I'll repeat my concerns for you. I wish you had let us resize your ring. Because we can't see your Morganite ring we can't properly assess if the stone was damaged during resizing. How often do you clean your ring with a soft toothbrush and non-moisturizing dish soap? I clean my Morganite after every 2-3 wearings. Morganite or other very pastel colored gems require frequent cleaning. Body oils, air, dust and hand lotions can dull the appearance. I wash mine with Dawn dish soap and use a child's toothbrush. The children's toothbrushes have shorter bristles and are softer and never damage anything while being more efficient at getting into smaller spaces. However, if you wish to buy a new Morganite, we can send it to you. The price is GBP350. + tax. Feel free to ask questions. Let me know what you decide. I am glad to answer questions.
Best Regards,
Barbara Stein, Senior Manager
Fantastic range of jewellery products. Superb quality. Have purchased from Angara before and never disappointed.
Reply from Angara Jewelry2026-06-23
Hi Dave,
Thank you so much for your kind review and for choosing Angara again. We’re happy to hear that you love our jewellery quality and collection.
Your continued trust means a lot to us, and we look forward to being part of more special moments.
Hi Graham,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our website easy to use, secure, and our products to be a great value.
We truly appreciate your trust and support, and we look forward to serving you again in the future!
M
Ms Majid-Britton · 6 reviews · Experienced 2026-03-30 ·
★★★★★
My ring had to be re-sized
My ring had to be re-sized. Sam and team were great; quick and efficient service. It was back in under 10 days, and delivery was again secure. Will use them again for future purchases
Reply from Angara Jewelry2026-06-24
Hi there,
Thank you for your wonderful review! We're delighted to hear that Sam and the team were able to assist with your ring resizing quickly and efficiently.
It's great to know your ring was returned promptly and delivered securely. We truly appreciate your trust in us and look forward to helping you with future purchases.
Easy to select, plenty of detailed information to give me comfort over what I was purchasing. Option to pay over 3 months without additional charges
Reply from Angara Jewelry2026-06-24
Hi Julie,
Thank you for your wonderful review! We're glad to hear that the detailed information on our website helped you feel confident in your purchase and that you found the selection process easy.
We're also happy that the flexible payment option worked well for you. Thank you for choosing us, and we look forward to serving you again in the future!
I had questions they were immediately answered. The ring is perfect. My only issue was the display case was perfect but the battery died because of a faulty switch. It’s a pity because it’s such an awesome presentation. I wanted to present it in the box with a light shining on a diamond, but I couldn’t do that at the time of the engagement..
Reply from Angara Jewelry2026-06-24
Hi Bob,
Thank you for your kind review! We're so happy to hear that your questions were answered quickly and that you love your ring.
We're sorry the light in the presentation box didn't work when you needed it most. We understand how disappointing that must have been, especially for such a special moment. If you'd like, please email us at [email protected], and we'll be happy to send you a replacement box.
Congratulations on your engagement, and thank you for letting us be a part of your special day!
I purchased an Emerald ring for my wife, and when it came the packaging and presentation were next level - she loved their light-up ring box. Very impressive. But 8 months later two of the emeralds fell out. So after a few weeks of back and forth we sent it back to Angara and they replaced the stones for free and fitted them for free (which to be fair they should have after such a short period of time) then they sent it back in that original amazing packaging. However I do wish we hadn’t had to pay AUD $180 for the return shipping and insurance - I feel that should have been covered by Angara TBH. But very happy with the outcome.
Reply from Angara Jewelry2026-06-24
Hi there,
Thank you for reaching out. We're sorry to hear about your experience. Please share your order number with us so we can investigate the issue thoroughly. We appreciate your patience and will get back to you shortly with an update.
V
Verity · 2 reviews · Experienced 2026-06-09 ·
★★★★★
Poor customer service and missing item
I arranged a video consultation and at the time attempted to connect. Only after trying to connect and then reaching out to the service team I was notified that my consultation was cancelled.
The video consultation rebooked and the customer service member I spoke to assured me that my order would arrive by my required date.
Two days before the item latest expected delivery date I call customer service and they assured me the item would be sent and arrive in time. I then had to call in two further occasions and the item was finally sent (after the promised delivery date). The item did not arrive in time for the event it was ordered for.
FedEx then claimed to attempt delivery but did not deliver the item. When I collected the parcel from the delivery centre the parcel had been tampered with and an item was missing from my parcel.
This entire shopping experience has been nothing but disappointing and I will not be shopping with this company again.
Reply from Angara Jewelry2026-06-13
Hello Verity,
Thank you for sharing your feedback. We're sorry to hear about your experience.
One of our jewelry experts has been in touch with you via email and phone to assist you in the best way possible. We hope we're able to resolve this for you and provide a positive outcome.
T
T Devine · 1 review · Verified · Experienced 2026-05-24 ·
★★★★★
40th Anniversary Ruby Necklace
The ruby necklace was absolutely beautiful. I surprised my wife with it on our 40th wedding anniversary and she loves it. The packaging was first class and added to the experience.
Reply from Angara Jewelry2026-06-10
Hi Tom,
Thank you so much for your wonderful review! 🌹
What a truly special occasion a 40th wedding anniversary is such a milestone, and we're so touched that our ruby necklace played a part in making it memorable. It sounds like the perfect surprise!
We're delighted to hear that your wife loves it and that the presentation added to the experience — we believe every detail matters when it comes to a gift this meaningful.
Wishing you and your wife many more beautiful years together. Thank you for choosing us to be part of your celebration!
Hi Andrew,
Thank you for your review! We're so glad you found the ordering process easy and had a great experience with our team. We appreciate your support and look forward to helping you again soon!
S
Steven · 5 reviews · Experienced 2026-06-07 ·
★★★★★
Stunning peridot
I bought a stunning peridot, diamond and platinum necklace for my partner. It was beautiful!!! She absolutely loved it and the quality is incredible both in terms of the necklace and the packaging in which it arrived in... The light inside the box which held the necklace was great to show off the diamonds and peridot. Both myself and my partner are thrilled with the necklace.
Communication when I contacted the company via online chat was helpful to an extent. I felt that there could have been greater clarity on the delivery timeline of my order (which was delayed). The order page did not provide any clear update in terms of shipping and any information I was able to obtain only became available when I contacted Angara directly myself. I feel that any delays or other delivery information should have been communicated to me without me having to reach out and ask for an update. This is perhaps an area to improve as the order page was of no assistance.
Angara did kindly agreed to reimburse me a small percentage of the total cost as a result of the delay which was kind!
Absolutely thrilled with the purchase as it's unbelievable!!
Communication was ok at times but there is scope for improvement in terms of a customer, such as myself, receiving information without having to go seeking it from Angara... It should be Angara informing me, the customer, and not me having to ask.
Overall, I was delighted with the product and despite the delay, once it was shipped it arrived the following day, safely.
Thank you, Angara for the lovely item and for the support via online chat.
Reply from Angara Jewelry2026-06-10
Hi Steven,
Thank you so much for your review and for the kind words, we’re so pleased your partner loves the necklace!
We really appreciate you flagging the communication around your delivery. You’re right, we should have kept you in the loop rather than leaving you to chase us, and we’re sorry about that. It’s great feedback and something we’ll look to improve.
Thank you again for your support, we hope she enjoys wearing it!
Easy peasy. Called to make changes before ring was sent and they did it no fuss no muss and I got to speak to a real person very quickly. Ring looks great, no concerns. No surprise fees, no customs issues.
Reply from Angara Jewelry2026-06-06
Hi Derek, thank you for the great feedback! We're so glad the change was handled quickly and that you had a smooth experience all the way through — no surprises, just a beautiful ring. That's what we always aim for. Hope you enjoy it for years to come, and we look forward to serving you again!
I recently had a significant issue with an order at Angara, but the company's resolution was handled perfectly. I worked with Barbara Stein, who took immediate ownership of the situation, kept me informed, and ensured the problem was fixed quickly. The communication was professional and the resolution was fair. It is clear they value their customers. I would recommend this company based on how well they handled this matter.
I will buy from them again in the future based on the level of support I received.
Reply from Angara Jewelry2026-06-06
Hi Karim,
Thank you for sharing this — it genuinely means a lot to us.
We're sorry the order didn't go smoothly, but we're really glad Barbara could turn things around for you. She'll be so happy to hear this, and we'll make sure to pass it along!
Your trust means everything, and we can't wait to give you a seamless experience next time.
First of all the choices you get with…Beautiful earrings
First of all the choices you get with Angara is great, we appreciate the quality and the cost, we also appreciate getting our merchandise in a timely manner. The last order was earrings for my wife for our Anniversary and she loved everything about them. Thank you so much, you helped me make her happy.
Reply from Angara Jewelry2026-06-06
Hi Rodney, thank you so much for this — it made our day!
Knowing the earrings were a hit and helped make your Anniversary special is exactly why we do what we do. We're glad the selection, quality, and delivery all hit the mark. Wishing you and your wife many more beautiful moments together, and we look forward to being a part of them!
The earrings were exactly as shown in the picture. Delivery was on time and the packaging was great 😃.
Reply from Angara Jewelry2026-06-06
Hi Tony, thank you for the feedback! We're glad the earrings matched what you saw online and that everything arrived on time and beautifully packaged. That's the experience we always strive for. We hope to see you again soon!
Fabulous service beautiful quality packaging lovely
Reply from Angara Jewelry2026-06-06
Hi Sara, thank you so much! We're thrilled you loved the service, quality, and packaging — we put a lot of care into every detail and it means a lot to hear that it showed. We can't wait to delight you again!
Easy to chose stone types and size and other features. The price is also transparent. And, delivery is really fast.
Reply from Angara Jewelry2026-06-06
Hi Bruce, thank you for sharing this! We're glad the process felt easy and that the pricing and delivery met your expectations — we work hard to make sure there are no surprises along the way. We look forward to your next order!
