CustomMade was phenomenal to work with…
CustomMade was phenomenal to work with and brought a creation in my Mind to life. We could not be more thrilled with the final ring. My soon to be husband loved the ring!
About CustomMade Jewelers
Data updated- Website
- www.custommade.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 82 reviews
- Replies to negative
- 40% (2/5)
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About this business
CustomMade is the world's largest online custom jeweler. We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/
Written by the business, not verified by us.Is CustomMade Jewelers legit?
CustomMade Jewelers (www.custommade.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 40% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being helpful, communicative, and available to listen to every need during the entire journey. People deeply appreciate the collaborative design process, which allows them to review 3D models, request changes, and ensure the final jewelry perfectly matches their vision. Some reviewers were not happy with the design phase, noting that the sketches repeatedly failed to match their specific requests or reference images. A few consumers also mentioned feeling pressured by sales tactics during approval stages or finding unexpected errors in their custom pieces.
Auto-generated from all reviews of this business. For reference only.What people say
What made my experience so great was…
What made my experience so great was the great customer service led me through the whole process from beginning to end, I would definitely refer to family and friends. They did such a great job on this so special project. Thank you again. Look forward to using you for future projects Thanks again.
Seeing all the possible rings to help…
Seeing all the possible rings to help find what I liked was helpful. It gave me ideas to pick from for my own design.
The best experience with any online seller!
My whole experience working with CustomMade was amazing! I've been looking for my perfect non traditional ring set for about two years and nothing was turning up as aesthetically representing my style while also being of good quality. The representative assigned to my project was Michael, and he made the entire process so seamless. He was insightful in helping me design my ring, pick out the appropriate stones for my vision and budget, was quick to give me any updates on production and next steps while keeping an open line of communication where I could reach out to him with any questions or concerns and he would get back to me quickly with a knowledgeable response. The entire process only took about 3 months for my specific project and I could not be happier with the final product. Throughout production you do get concept sketches, digital renders as well as photos of the finished project, but I was not prepared for just how perfect it turned out when I opened the package and saw the physical ring/band. They also send you a certification of authenticity so it really put my mind at ease from the understandable fear of being burned by online scam websites. When I learn how to upload a photo/video of my ring set, I will. But they truly are a company that was a pleasure to work with.
Highly Recommend for Custom Rings!
I recently had a custom engagement ring designed for my fiancée, and this team exceeded all my expectations. They were incredibly responsive throughout the entire process, replying quickly and patiently working with me through every single detail—no matter how many tweaks or ideas I threw their way. From initial concepts to the final design, they listened carefully and brought my vision to life perfectly. The ring turned out even better than I imagined, and my fiancée is absolutely thrilled with it. If you're looking for a custom piece done right, these are the people to trust! Thank you again for making this so special.
I wanted to design a custom made…
I wanted to design a custom made engagement ring for my now wife. She loves Owls, and I thought it would be even more special if her engagement ring reflected that The team were great and helped me achieve what I was looking for. The process was great and the end product is amazing.
Great support from Grace and the team
Great support from Grace and the team, loved the designs they have drafted and rendered which turned into a beautifully crafted ring. The design was consistently followed with our input and everything was very thoroughly explained. The packaging it came in was amazing and very sweet with the additional goodies. Would recommend!!
Another happy customer
From beginning to end, my experience has been amazing. I always knew where in the process my piece was, and the end result was beautiful! It was also done before the expected time. I am beyond happy with my experience and result of my purchase. Thank you Custom Made!
100% involvement from project manager
100% involvement from project manager. fantastic quality and timing.
Highly Recommend. amazing customer service
This is now the 3rd engraved ring CustomMade has done for us. Amazing attention to detail. they kept me updated at each step of the process along the way. the final product exceeded expectations. no mistakes. Their customer service is one of the best I've ever experienced. Would highly recommend. DarinK
⭐️ Engagement Ring Review
⭐️ Engagement Ring Review – CustomMade I don’t even know where to begin — my fiancée is absolutely in love with her engagement ring, and the entire experience exceeded every expectation I had going into it. From the very start, the process felt incredibly personal and meaningful. This wasn’t just about buying a ring — it felt like creating something that truly represents us and our story. It never felt rushed or transactional, and that made a huge difference during such an important moment in our lives. A big part of that experience was working with our designer, Emily. She made the entire process smooth, thoughtful, and genuinely enjoyable. She took the time to really understand what I was looking for and helped bring that vision to life in a way that was even better than I imagined. Her attention to detail and care throughout the process did not go unnoticed. Seeing my fiancée’s reaction when she first saw the ring is something I will never forget. The design is absolutely perfect for her. The pear-shaped center stone is elegant and timeless, and the band adds a unique and refined touch that fits her style so well. One of the most meaningful parts of the ring is the two small stones incorporated into the design. They represent our birthstones, which adds a deeper level of symbolism and makes the ring even more special to both of us. It’s those kinds of thoughtful details that really set this experience apart. The quality of the ring is incredible. It has that immediate “wow” factor, but still feels like something she can wear every day. She catches herself staring at it constantly, and it’s already received so many compliments. We did have to send it back for resizing, and even that part of the process was seamless. When it came back, it fit perfectly and still looked flawless — you would never know it had been adjusted. That level of craftsmanship and consistency really speaks to the quality of their work. Photos don’t fully capture how beautiful the ring is in person. The sparkle, the detail, and the overall presence are even better in real life. A special thank you to Emily for making this such a great experience. Your care, communication, and attention to detail made a lasting impression on both of us. This is something she will wear every day for the rest of her life, and it means everything knowing how much thought and intention went into creating it. I would absolutely recommend CustomMade to anyone looking for a custom piece, especially something as meaningful as an engagement ring. They don’t just create jewelry — they create something truly personal.
Absolutely wonderful people 10/10
Eula, Angela, Jordan and everyone else who worked one my project were all very polite and professional. I would absolutely recommend them. You can tell they truly care about the work they do and the people they work with. Its a wonderful company
All the designs they showed me were far…
All the designs they showed me were far from the reference images. Really poor design. They were very slow responding. I ended up using another service.
Absolutely PERFECT
Absolutely PERFECT! I worked with an amazing woman who helped me bring my complete imagination to life! And my fiance absolutely loved it and also helped with the wedding band ! I worked with parris not sure if that’s how you spell her name but she was so nice and helpful ! Just so happy would definitely recommend!
Very communicative
Very communicative, got exactly what I wanted for my ring. Works with your budget to find the perfect combo.
This was a wonderful experience
This was a wonderful experience. They absolutely nailed the ring. My now fiancee loves the ring!
Fantastic experience
Fantastic experience. Exceeded my expectations from start to finish. The design process was simple and the quality is better than their promise which was a high standard to begin with. Without a doubt I have no reservations in giving this a 5 star review. I never do reviews but in this case it was warrented. Great company, product and people.
Engagement ring design
The entire process was amazing. Every step of the way, the people I worked with were knowledgeable and helpful. It did take a few times to get the ring to set correct, but it was well within the timeline and I appreciated having it done right as opposed to fast. Overall, it was great and the ring came out amazing
Emily and Rachel are fantastic
Emily and Rachel are fantastic! They’ve been so gracious and accommodating! I’ve really enjoyed working with each one of them and they made this experience so enjoyable.
Amazing Experience
My son created a design based on information about our family, mine and my husband’s ancestors. Custom Made took his drawings and made a perfect ring for us. That was two years ago. Recently, we asked for two more of the same ring for our children which we just received. They are just as beautiful as the first two. Exactly what we asked for. They go back and forth with you making sure every aspect of the design is as you want. They keep you appraised of what is going on throughout each step of the process. We were assigned a contract person who did a phenomenal job keeping us updated and answered all questions immediately. Great company to work with. Great place to get heirloom pieces to pass down for generations.
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